About the Role
Act as support staff to the Sales and Marketing Department, handling general office duties, filing, answering phones, and typing.
Responsibilities
- Distribute contracts, memos, reports, changes, and revisions.
- Copy correspondence or other printed matter.
- Route incoming mail, faxes, and packages.
- Prepare confirmations, thank-you letters, cover sheets, functions information sheets, and rooming lists.
- Check and update Sales Managers' out-baskets.
- Use intercom/voicemail system to announce appointments and calls.
- Handle and direct all incoming phone calls.
- Handle and type all correspondence.
- Greet guests and direct them to appropriate parties.
- Follow through on all groups coming into the hotel.
- Maintain a file system for Managers on a monthly basis.
- Prepare detailed group histories for prospective groups.
- Maintain office supply orders and par levels.
- Complete other duties as assigned by supervisor, including cross-training.
- Report all unsafe conditions immediately.
- Attend all mandatory meetings.
- Follow and know emergency procedures.
- Keep work area clean and organized.
- Maintain a good working relationship with other departments, employees, and guests.
Requirements
- Must be able to maintain a file system.
- Must be able to maintain office supply orders and par levels.
- Must be able to report unsafe conditions immediately.
- Must be able to attend all mandatory meetings.
- Must be able to follow and know emergency procedures.
- Must be able to keep work area clean and organized.
- Must be able to maintain a good working relationship with other departments, employees, and guests.
Skills
- Filing
- Answering phones
- Typing
- General office duties
- Intercom/voicemail system usage
- Guest greeting and direction
