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About the Role

The Manager, Internal Audit Services is a key leader within GreenShield’s independent third line of defence, providing objective, risk-based assurance, advice, insight and foresight to Senior Leadership and the Board of Directors. The role leads the delivery of the annual risk-based internal audit plan, oversees and executes assurance and advisory engagements, develops audit talent, and contributes to the maturity of the Internal Audit Services function.

Responsibilities

Lead the execution of GreenShield’s annual risk-based internal audit plan across all entities, ensuring timely, high-quality assurance and advisory engagements.
Oversee audit planning, resource allocation, execution, reporting, and follow-up activities while maintaining alignment with organizational priorities and emerging risks.
Manage and/or execute complex engagements.
Lead, coach, and develop Internal Audit team members, fostering accountability, collaboration, and continuous learning.
Ensure compliance with the Institute of Internal Auditors’ Global Internal Audit Standards and support internal and external quality assurance activities.
Drive innovation through data analytics, technology-enabled auditing, and continuous improvement practices.
Evaluate the effectiveness of governance, risk management, and internal control processes, providing practical recommendations that support business objectives.
Monitor regulatory, industry, operational, and technology developments to identify emerging risks and assurance opportunities.
Provide guidance to leadership on internal controls, significant initiatives, and organizational risk management practices.
Build strong relationships with business leaders while maintaining the independence and objectivity of Internal Audit.
Prepare and present audit results, insights and recommendation status updates to Senior Leadership, Board Committees, and other governance forums.
Promote a strong culture of risk awareness, accountability, and effective internal controls across the organization.

Requirements

University degree in accounting, finance, business administration, commerce, information systems, or another relevant field.
A relevant professional designation such as CIA, CPA, or CISA, or active progress toward completion. A completed designation is strongly preferred.
Minimum five years of progressive internal audit, assurance, risk, or related professional services experience, including at least two years of people leadership or engagement leadership experience.
Demonstrated experience planning, executing, supervising, and reporting on risk-based assurance and advisory engagements.
Experience communicating audit results and complex risk or control matters to senior leaders and governance committees.
Strong knowledge of internal auditing practices, risk management, and internal control frameworks, including the IIA Global Internal Audit Standards and COSO principles.
Knowledge of the Canadian regulatory environment relevant to GreenShield, including OSFI expectations and privacy requirements such as PIPEDA.
Working knowledge of information technology, cybersecurity, privacy and information-security risks and controls.
Strong business acumen and the ability to balance risk reduction, operational practicality, cost, and value when developing recommendations.
Excellent written and verbal communication, facilitation, analytical, problem-solving, project management, and stakeholder-influence skills.
Proficiency in English is required for this position.
Experience in health benefits, insurance, financial services, or another regulated industry is an asset.
Experience with financial compliance requirements and frameworks such as NI 52-109, SOX 404, or IFRS-related controls is an asset.
Experience in a public accounting, consulting, or professional services environment is an asset.
Experience with data analytics, data visualization or audit technology tools such as Power BI, advanced Excel, or AI-enabled audit solutions is an asset.
Experience auditing major transformations, system implementations, application conversions, cybersecurity, privacy, or third-party risk is an asset.
Bilingual proficiency in English and French is an asset.

Skills

Internal auditing practices
Risk management
Internal control frameworks
IIA Global Internal Audit Standards
COSO principles
Canadian regulatory environment
OSFI expectations
PIPEDA
Information technology risks and controls
Cybersecurity risks and controls
Privacy risks and controls
Information-security risks and controls
Business acumen
Written communication
Verbal communication
Facilitation
Analytical skills
Problem-solving
Project management
Stakeholder influence
Data analytics
Data visualization
Audit technology tools
Power BI
Advanced Excel
AI-enabled audit solutions

Location

Canada

Work Type

Full-time

Experience Level

Manager
Minimum five years of progressive internal audit, assurance, risk, or related professional services experience
At least two years of people leadership or engagement leadership experience

Education Level

University degree in accounting, finance, business administration, commerce, information systems, or another relevant field.
Relevant professional designation (CIA, CPA, CISA) preferred

Salary/Compensations

CAD $94,406.00 - 142,069.00

About the Company

GreenShield is a proudly Canadian, national non-profit health care and insurance organization, driven by its mission of Better Health for All.
Believes health care is a right, not a privilege, and is committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential.
Offers insurance, administers benefits, and pays claims as a ‘payer’ while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’ through its integrated payer-provider model.
As a non-profit social enterprise without shareholders, it reinvests excess earnings to directly support underserved communities.
Through GreenShield Cares, positively impacted the health and well-being of over one million Canadians between 2020 and 2025.
Committed to measurably impacting an additional three million Canadians by 2030 across mental health, essential medicines, and chronic disease management.
Culture is where purpose meets passion and performance.
Founded in 1957 as a not-for-profit organization with a mission to support better health for all Canadians.
A social enterprise that brings coverage and care together in one place, creating a more holistic approach to health and well-being.
Seeks purpose-driven professionals who challenge the status quo, value diverse perspectives, and want their work to make a meaningful difference.
Believes a career should be meaningful, not simply a means to earn a living.
Every voice is heard and valued.
People are encouraged to challenge the status quo, grow their capabilities, and contribute to work that has purpose.
Inclusivity makes the organization stronger, smarter, and more informed.
Values diverse backgrounds, perspectives, and experiences because they strengthen culture and improve community support.
A career at GreenShield is about making a difference together.

Equal Opportunity

GS supports diversity, equity and inclusion in its teams and communities, and values the unique contributions made by all.
Invites applications even if experience doesn’t align perfectly to every requirement.
Encourages applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process.
Information received relating to accommodation will be addressed confidentially.
Providing personal information gives GS consent to use it to assess suitability for positions, future opportunities or for personnel files.
Résumé will be held in strict confidence and viewed only by the Organization.
Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).