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About the Role

The Food & Beverage Supervisor will assist in the complete operation of the Sports Grill, patio, skating/sports/curling and squash lounges, and sports bar, ensuring exceptional experiences for members.

Responsibilities

• Manages service activities in multiple dining areas including Sports Grill, Family Bistro, Sports Bar, and various lounges.
• Ensures well-staffed and smoothly running operations by supervising front staff.
• Oversees professional and timely meal and beverage service by communicating with kitchen and serving staff.
• Manages staffing, organization, and execution of events.
• Works with staff on preparatory tasks before opening and closing.
• Maintains appropriate staffing levels and ensures staff attend to their sections.
• Fills front staff roles when needed and provides services to members and guests.
• Maintains high cleanliness standards within the department.
• Provides ongoing training to front staff.
• Liaises between members, service staff, and the kitchen.
• Addresses member complaints and staff-related issues, escalating to the Food & Beverage Manager as needed.
• Communicates with other departments regarding event changes, member concerns, and emergencies.
• Prepares bills and forms for functions, and manages paper supply orders and storage.
• Works in compliance with Occupational Health & Safety Act (OHSA) and Club safety policies.
• Conducts self in alignment with the Well Played service model (Prompt, Personalized, Polite).

Requirements

• Completion of high school or equivalent.
• Smart Serve certification.
• A minimum of two years of relevant experience in a hospitality-related industry, specifically in food services and preparation.
• Understanding of computerized point of sale systems.
• Working knowledge of Safety and Sanitation Regulations.
• Knowledge of AGCO liquor laws is an asset.
• Exceptional interpersonal skills and problem-solving skills.
• Ability to de-escalate stressful situations with empathy and a member service mindset.

Location

• North Toronto

Work Type

• Full-time

Experience Level

• 2 years relevant experience

Education Level

• High school completion or equivalent
• Smart Serve certification

About the Company

• The Toronto Cricket Skating and Curling Club is a family-oriented private Club with a mission to deliver exceptional experiences through a warm and welcoming culture.
• The Club's vision is to be the private athletic and social club of choice in Toronto.
• Values include Sportsmanship and Camaraderie, Heritage and Respect, Excellence and Innovation, Wellness and Fun.
• Located in North Toronto, the Club has over 4,000 members and a strong presence in the local social and sporting community.

Equal Opportunity

• Toronto Cricket Skating & Curling Club is an equal opportunity employer committed to providing accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’).
• Accommodation is available during the recruitment process upon notification to Human Resources (hr@torontocricketclub.com).
• The Club utilizes AI-assisted tools for application screening and ranking, with final review by the hiring team.