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About the Role

The Information Technology Engineer, Applications supports the Firm’s enterprise technology environment by helping ensure key business applications operate effectively and work together seamlessly. This role contributes to a reliable and efficient technology experience that enables attorneys and business professionals to serve clients and achieve business objectives.

Responsibilities

• Serve as a primary technical resource for the Firm's core business applications, including Aderant Billing and Time, Interaction CRM, iManage Work, and iManage Records Management (IRM).
• Ensure supported applications remain secure, reliable, and aligned with business and operational requirements.
• Administer application configuration, administration, access, and support activities across production and test environments.
• Partner with Accounting, Finance, Client Practice Development, Records, and other business teams to support critical business processes and maximize the value of Firm technology investments.
• Deliver advanced application support, troubleshoot complex issues, and coordinate resolution efforts with internal stakeholders.
• Serve as a trusted technology partner by providing guidance and support that promotes effective and efficient use of supported applications.
• Plan, coordinate, and support application upgrades, enhancements, testing, deployments, and maintenance activities to ensure system stability and business continuity.
• Collaborate with Application Engineers and other IT teams to implement configuration changes, deploy application clients, and support new functionality across the Firm.
• Maintain and support integrations between enterprise applications and related technology platforms.
• Administer iManage Work and iManage Records Management, including document management, records management, access controls, ethical walls, and information security requirements.
• Oversee application security and governance processes to protect Firm and client data while supporting business needs.
• Coordinate document migration, import/export, and information management initiatives as needed.
• Serve as a liaison between business stakeholders, technology teams, and software vendors to address issues, coordinate upgrades, and support ongoing application improvements.
• Build and maintain strong relationships with application providers, ensuring the Firm remains informed of product enhancements, best practices, and support resources.
• Evaluate emerging technologies, software enhancements, and industry trends to identify opportunities to improve efficiency, service delivery, and user experience.
• Contribute application expertise to technology projects, software implementations, and strategic initiatives that support the Firm's operational and client service objectives.
• Participate in incident response, operational support, and other IT initiatives as needed to maintain critical business services.

Requirements

• Experience supporting and administering enterprise applications in a corporate, legal, or professional services environment.
• Strong knowledge of Windows 11, Windows Server, and enterprise application environments, including experience supporting both front-end user experiences and the back-end technologies that enable business-critical systems.
• Experience with application databases, scripting, and enterprise technologies, including SQL, PowerShell, Microsoft 365, endpoint security solutions, Microsoft Intune, software deployment tools, and configuration management platforms.
• Working knowledge of application administration, software deployment, configuration management, endpoint security, and troubleshooting within Windows-based environments.
• Strong analytical, troubleshooting, and problem-solving skills, with the ability to identify root causes and deliver effective solutions.
• Excellent interpersonal, written, and verbal communication skills, with the ability to build productive relationships and communicate effectively with both technical and non-technical stakeholders.
• Demonstrated ability to manage multiple priorities, adapt to changing business needs, and deliver results in a fast-paced environment.
• Strong customer service orientation, with the ability to understand and balance both business and technology objectives while delivering exceptional user experience.
• Proven ability to lead by example and work both independently and collaboratively with colleagues and Firm leadership in a service-oriented environment.
• Demonstrates sound judgment, professionalism, discretion, and a commitment to delivering exceptional client service.
• Two or more years of experience supporting enterprise applications in a law firm or legal technology environment preferred.
• Experience in a professional services or similarly complex business environment is also highly valued.
• Familiarity with the operational, security, and business requirements of legal technology environments is a plus.

Skills

• Aderant Billing and Time
• Interaction CRM
• iManage Work
• iManage Records Management (IRM)
• SQL
• PowerShell
• Microsoft 365
• Endpoint security solutions
• Microsoft Intune
• Software deployment tools
• Configuration management platforms
• Application administration
• Software deployment
• Configuration management
• Endpoint security
• Troubleshooting
• Windows 11
• Windows Server

Location

• Remote

Work Type

• Remote
• Full-time

Experience Level

• Entry Level
• Mid Level

Education Level

• Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field
• Associate degree in a technology-related field and five or more years of relevant professional experience

Salary/Compensations

• $90,000 - $130,000

Benefits

• Healthcare
• Paid time off
• Discretionary merit bonuses
• Life and disability insurance
• Retirement plans
• Tailored learning opportunities

About the Company

• Eversheds Sutherland (US) LLP is part of a global law practice providing legal services to a broad range of clients, from small and mid‑sized businesses to the world’s leading multinational organizations.
• The firm combines deep local knowledge with global reach, supporting clients across industries and jurisdictions.
• Eversheds Sutherland is recognized for its collaborative culture, commitment to client service, and delivery of practical, commercially informed legal solutions.

Equal Opportunity

• Eversheds Sutherland (US) LLP is committed to promoting diversity and inclusion within our Firm and in the larger legal profession.
• We believe that diverse skills, knowledge and viewpoints make us a stronger firm.
• Eversheds Sutherland (US) LLP maintains a policy of affording all employees and applicants equal employment opportunities without regard to actual or perceived race, color, religion, sex (including pregnancy, childbirth, lactation and related medical conditions), sexual orientation, gender (including gender identity, gender expression or being transgender), national origin, age, disability, genetic information, marital or familial status, domestic violence victim status, ancestry, amnesty, citizenship status, ethnicity, military and veteran status, or any other characteristic protected by applicable law.
• Unlawful discrimination, harassment and retaliation will not be tolerated in any of the Firm’s offices or any other work-related setting.
• Qualified individuals with a disability may request a reasonable accommodation in order to apply for a position or to enable them to perform the essential functions of a position for which they are otherwise qualified.
• EEO.