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About the Role

Bond Vet is building the next generation of veterinary clinics from the ground up and is looking for a compassionate Care Coordinator to join their team. Care Coordinators provide an amazing experience to both clients and pets when they visit the clinics for care. This role will play an important part in shaping the next chapter of the combined organization and advancing its shared mission to transform veterinary care.

Responsibilities

Create a welcoming, supportive experience for pet parents and their pets from check-in through check-out
Manage daily appointment flow, scheduling, and walk-in coordination in a fast-paced clinical environment
Communicate with clients, referral partners, and veterinary teams via phone, email, and in person
Maintain organized, clean, and well-stocked client-facing spaces
Provide exceptional hospitality, answer questions, and help educate pet parents throughout their visit
Support clinic operations and collaborate closely with the veterinary team to ensure a smooth client and patient experience
Assist with administrative and operational tasks as needed to support the hospital team

Requirements

1+ years of experience in customer service, hospitality, veterinary reception, or other client-facing roles
Prior experience in veterinary medicine or animal care is preferred
Work Authorization: Bond Vet is only considering applicants who have independent, unrestricted authorization to work in the U.S. for any employer. Bond Vet does not sponsor employment-based visas for this role and cannot facilitate F-1 visa STEM OPT for this position.
Employment with Bond Vet is contingent upon the Company's completion of a satisfactory investigation of your background.

Skills

Strong verbal and written communication skills
Warm, professional demeanor
Ability to multitask, stay organized, and maintain attention to detail in a fast-paced environment
Comfortable learning and navigating multiple computer systems and technology platforms
Passion for delivering outstanding client experiences
Collaborative team player

Work Type

Flexible Schedules

Experience Level

1+ years of experience

Salary/Compensations

$17-$23/hour

Benefits

Team-Based Profit Sharing Bonus
Medical, Dental & Vision Plans
$0 healthcare for qualified individuals
Mental health support programs
401(k) with partial employer match
Paid Parental Leave
Commuter Benefits
Pet Bereavement Leave
Up to 100% Tuition Reimbursement for team members pursuing LVT/CVT
In-Clinic Pet Care Discount
Generous Employee Referral Bonus (up to $8,000)
Stocked Pantries
Weekend Team Lunch
Stocked Bathrooms
Bond Swag Credit
Pet & Chosen Family Bereavement Leave

About the Company

Bond Vet is on a mission to strengthen the human-animal bond through better pet care.
Offer primary and urgent care.
Clinics are designed with pets and people in mind: warm, friendly, and highly sniffable.
Balance design with a strong focus on technology, all built in-house.
In July 2026, Bond Vet and Small Door Veterinary merged to build a more connected, accessible, and compassionate veterinary care experience across routine, primary, and urgent care.
The combined organization will span more than 55 clinics across major Northeast, Mid-Atlantic, and Midwest markets, serving over half a million pets.
Bond Vet is proud to be vet founded and vet led.
Enhance the human-animal bond through innovative urgent and primary care combined with seasoned expertise, friendliness, and compassion.
Clinics combine modern design, seamless technology, and a collaborative culture.
Believe veterinary professionals deserve a career they love, not just a job.
Unique offerings include work-life flexibility, competitive pay and the chance to shape your own path.
Industry-leading NPS scores.
Work happy, feel empowered and are obsessed with pets.