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About the Role

This role is responsible for making sure everything runs smoothly, from small internal meetings through to large conferences and client events, while providing first-class service and experience for our clients.

Responsibilities

• Overseeing the planning and delivery of a wide range of meetings, conferences, hospitality events, and client functions.
• Working closely with clients, operational teams, chefs, suppliers, and other stakeholders to ensure every event is delivered to a high standard and meets the client's brief, budget, and expectations.
• Taking ownership of the entire event process from initial enquiry through to event delivery and post-event review.
• Balancing multiple priorities, supporting your team, solving problems as they arise, and continually looking for ways to improve the customer experience and drive commercial performance.

Requirements

• Experience managing and delivering corporate meetings and events in a hospitality or venue environment.
• Experience leading and developing a team.
• Strong organisational skills with the ability to manage multiple events at the same time.
• Confidence working with clients and building strong relationships with stakeholders at all levels.
• Experience managing budgets, forecasts, and event costs.
• A practical, solution-focused approach with the ability to stay calm under pressure.
• Good commercial awareness and a focus on delivering both excellent service and strong financial results.
• A passion for creating great customer experiences and constantly looking for ways to improve them.
• An understanding of sustainability and how it can be incorporated into event delivery.
• Enjoys taking ownership, leading from the front, and being part of a team that delivers exceptional events every day.

Skills

• Relationship building
• Team leadership
• Event delivery
• Client management
• Budget management
• Problem-solving
• Commercial awareness
• Customer experience enhancement
• Sustainability understanding

Location

• London

Work Type

• Permanent
• Full-time

Experience Level

• Manager

Salary/Compensations

• £45,000 per annum

About the Company

• BaxterStorey believes great hospitality has the power to bring people together.
• We partner with clients to create workplaces where food, service and experiences help people feel connected, valued and inspired.
• For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.
• We need the brightest and the best to join us to make this all possible.
• We will support you to create your hospitality legacy and build a career that you are proud of.
• Our drive and belief in our people, means that we always strive to supercharge our team’s careers.
• ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.
• Join us, and be part of the food revolution!
• BaxterStorey Values: ALWAYS VISIONARY, WHOLEHEARTEDLY POSITIVE, CREATIVELY COLLABORATIVE, FOREVER CONSCIOUS.

Equal Opportunity

• We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds.
• We celebrate individuality and are committed to creating an inclusive environment for all employees.
• We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.
• BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best.
• To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.
• Join us and bring your unique perspective to our team.