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About the Role

Our Welcome Center Team is the heart of the facility, serving as info specialists, problem solvers, and the first point of contact for members and visitors. As a Welcome Center Team Member, you will provide front-line support, ensure member satisfaction, and contribute to their well-being and health journey.

Responsibilities

• Actively engage and greet each member/guest who comes into the YMCA.
• Occasionally open or close the facility and have key-holding duties.
• Provide excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
• Provide Cause-driven tours to potential new members and use "Listen to First" skills before and during the tour.
• Follow and lead branch protocols for prospective members.
• Keep informed of all branch activities & schedules in order to provide exceptional member service.
• Handle and resolve membership concerns and inform the supervisor of unusual situations or unresolved issues.
• Reconcile end-of-shift money received through the sale of membership, merchandise, mini-camp, and program registrations.
• Promote the YMCA's character values, mission, wellness philosophy, and role in the community.
• Lead by example the Y's mission, vision, and values with program participants, members, staff and guests.
• Become an Ambassador of the Y's work and culture by being the ultimate storyteller of who we are as an organization and brand.
• Perform additional duties as assigned.

Requirements

• Minimum of 16 years old.
• Experience in customer service.
• Bilingual skills, particularly in Spanish, are a plus.
• Work collaboratively with others and support a positive team environment.
• Listens actively and communicates clearly with members and peers.
• Ensure everyone feels welcomed, respected, and included.
• Learn and improve to better serve members and the mission.
• Actively seeking new ways to grow and be challenged.
• Anticipates needs and ensures quality, member-centered service.
• Regularly required to sit, stand, walk, bend, talk and occasionally lift and/or move items including equipment, furniture and/or children.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Skills

• Customer service
• Bilingual skills (Spanish a plus)
• Team Player
• Effective Communication
• Fosters Belonging
• Growth Mindset
• Self-Development
• Customer Focused

About the Company

• The YMCA is dedicated to pursuing well-being and health.
• The YMCA's mission, vision, and values focus on character values, community role, and wellness philosophy.