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About the Role

The Retail Lending Trainer develops a skilled, knowledgeable, and compliant lending team to support organizational growth and performance. This role designs, delivers, and evaluates training programs aligned with business goals, regulatory requirements, and evolving industry standards, enhancing employee capability, improving client experience, and ensuring operational excellence.

Responsibilities

• Design and develop comprehensive training programs aligned with consumer and residential lending needs, regulatory requirements, and organizational goals.
• Facilitate engaging in-person and virtual training sessions that build technical skills, sales effectiveness, and compliance knowledge.
• Evaluate training effectiveness through performance assessments, identifying skill gaps and recommending targeted development actions.
• Serve as a subject matter expert in consumer and residential lending, maintaining up-to-date knowledge of compliance, systems, and best practices.
• Collaborate with lending leaders and stakeholders to identify training needs and deliver solutions that support operational performance and client experience.

Requirements

• High school diploma or GED required.
• Related experience in lending, training, or financial services preferred.
• Secondary education or certifications in training, education, or finance are a plus.
• A background screening will be conducted.
• Strong written and verbal communication skills with the ability to present information clearly to individuals and groups.
• Proficiency in digital tools, LMS platforms, and lending systems (e.g., nCino, Empower, Salesforce, Loan Officer Digital) or the ability to learn quickly.
• Ability to perform basic calculations and interpret financial data, ratios, and performance metrics.
• Ability to analyze training needs, solve problems, and adapt learning solutions to complex business environments.
• Operates in a professional office environment with extended periods at a desk using standard office equipment.
• Noise level is moderate with frequent communication and collaboration.
• Frequent travel (quarterly) may be required to support training across market areas or attend off-site sessions.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Skills

• Instructional design
• Facilitation skills
• Lending knowledge
• Digital tools
• LMS platforms
• Lending systems (e.g., nCino, Empower, Salesforce, Loan Officer Digital)

Location

• Office environment

Work Type

• Full-time
• Hybrid

Experience Level

• Specialist I (Entry-level)
• Specialist II (Intermediate)
• Officer (Advanced)

Education Level

• High school diploma or GED
• Secondary education or certifications in training, education, or finance are a plus

Benefits

• Medical, Dental, Vision & Life Insurance
• 401K with company match
• Paid Time Off & Recognized Holidays
• Leave policies
• Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet)
• Employee Assistance Program
• Employee Health & Wellness Program
• Special Loan and Deposit Rates
• Gradifi Student Loan Paydown Plan
• Rewards & Recognition Programs

About the Company

• BankOnBuffalo is an equal opportunity employer.
• CNB Financial Corporation is an Affirmative Action Employer and is committed to fostering, cultivating and preserving a culture of diversity and inclusion.

Equal Opportunity

• All applicants are considered based on qualifications without regard to sex, race, color, ancestry, religious creed, national origin, sexual orientation, gender identity, physical disability, mental disability, age, marital status, disabled veteran or Vietnam era veteran status.