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About the Role

INTEGRATED MEDICAL PROFESSIONALS is the largest multi-specialty urology focused practice in the country, committed to providing the highest level of quality medical services. Join our team for a rewarding career with a growing health care organization that values its staff.

Responsibilities

• Greets patients and visitors in person or over the phone.
• Maintains a clean and organized front desk area.
• Registers new patients and updates existing patient demographics, collecting personal and financial information.
• Collects outstanding patient balances.
• Obtains referrals and authorizations as needed.
• Scans patient information into the patient chart.
• Generates daily batch transmittal reports.
• Facilitates patient flow by notifying staff of arrivals, managing delays, and communicating with patients and clinical staff.
• Schedules follow-up services and office visits.
• Responds to patient, prospective patient, and visitor inquiries courteously.
• Maintains adequate medical office supplies by anticipating needs, placing orders, and monitoring equipment.
• Protects patient confidentiality by securing protected health information (PHI) and logging off computers.
• Ensures proper hand-off of responsibilities.
• Meets attendance criteria and starts work promptly.
• Respects and acknowledges the organization's commitment to cultural diversity.
• Demonstrates good use of time and resources.
• Ensures medical records are accurate and complete.
• Performs other assigned duties.

Requirements

• High School Diploma or equivalent required.
• Some college work preferred.
• Minimum of 1-3 years customer service experience required.
• Experience in a medical office, specifically urology, preferred.
• Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.
• Ability to perform tasks involving carrying, pushing, pulling, lifting, and moving weight up to 50 lbs.

Skills

• Proficiency in computer programs and applications, including Microsoft Office.
• Knowledge of healthcare systems operations.
• Experience navigating EMRs.
• Ability to handle multiple incoming telephone calls.
• Excellent organizational skills.
• Multi-tasking abilities.
• Ability to perform well in stressful situations.
• Customer-oriented with the ability to remain calm in difficult situations.
• Ability to work independently and manage multiple deadlines.
• Ability to comprehend office routines and policies.
• Ability to keep financial records and perform mathematical tasks.
• Knowledge of Medical Terminology.
• Excellent verbal and written communication skills.
• Proficient interpersonal relations skills.
• Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.).
• Ability to navigate online health insurance portals to verify benefits.
• Adherence to compliance and accreditation efforts (OSHA, HIPAA & CMS guidelines).
• Compliance with HR confidentiality standards.

Location

• Smithtown, NY

Work Type

• Full-time
• No Weekends
• No Evenings
• No Holidays

Experience Level

• 1-3 years

Education Level

• High School Diploma or equivalent
• Some college work preferred

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life Insurance
• Pet Insurance
• Health savings account
• Paid sick time
• Paid time off
• Paid holidays
• Profit sharing
• Retirement plan
• Competitive pay

About the Company

• INTEGRATED MEDICAL PROFESSIONALS is the largest multi-specialty urology focused practice in the country.
• Our doctors and staff are committed to providing the highest level of quality medical services available.
• We are a growing health care organization who values our staff as much as we do our patients.