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About the Role

As organizations accelerate their transformation agendas, Global Business Services (GBS) has become a strategic enabler for scale, efficiency, and enterprise-wide value. Our GBS team partners with global clients to assess, design, deliver and enhance next-generation GBS and Outsource models that integrate digital capabilities, drive cross-functional collaboration, and unlock continuous improvement. We are seeking a Global Business Services Senior Manager to join our growing practice and help clients reimagine their operating models across finance, HR, supply chain, procurement, and technology. This is an opportunity to shape how leading enterprises leverage GBS to support growth, resilience, and innovation.

Responsibilities

Lead client engagements across domestic and large multinational companies, focused on GBS strategy, operating model design, transformation, and performance improvement.
Guide cross-functional teams and collaborate with C-suite stakeholders.
Bring deep expertise across shared services, outsourcing, process optimization, enterprise digital capabilities, and global delivery models.
Play a key role in practice development, contributing to go-to-market strategy, thought leadership, sector-oriented offerings, and talent development.
Lead and deliver client engagements, interact at executive levels, and perform sales and practice development activities.
Develop high-performing people and teams, leading and supporting them to make an impact and deliver exceptional client service.
Sell, deliver, and manage GBS transformation projects in areas such as GBS Strategy & Operating Model Design, Sector-Focused Delivery, Cross-Functional GBS Transformation, Program Leadership & Client Management, Practice Development, and Thought Leadership.
Lead design of end-state GBS models across functions (Finance, HR, IT, Procurement, Supply Chain, Customer Operations).
Assess client maturity and build strategic roadmaps aligned to enterprise goals.
Develop future-state process architectures, governance models, service catalogs, and organizational structures.
Shape cross-functional service management frameworks including SLAs/OLAs, performance dashboards, and continuous improvement mechanisms.
Bring specialized insights tailored to key industry sectors such as Consumer & Retail, Industrial Manufacturing, Technology, Media & Telecommunications, and Health & Life Sciences.
Translate industry trends, benchmarks, and regulatory dynamics into actionable GBS recommendations.
Lead multi-process transformation programs integrating automation, analytics, and workflow technologies, incorporating Alliances such as ServiceNow.
Drive transitions, migrations, and change management across global delivery networks.
Partner with digital and technology teams to embed AI, RPA, data platforms, and intelligent workflow solutions into GBS operations.
Manage day-to-day project delivery, ensuring quality, timeliness, and client satisfaction.
Direct cross-functional consulting teams and coordinate with client stakeholders globally.
Facilitate executive workshops, steering committees, and strategic decision-making sessions.
Develop sector-specific GBS and outsourcing advisory offerings and reusable transformation assets.
Contribute to proposals, pursuits, and market-facing initiatives.
Mentor and coach team members while supporting recruitment and capability building.
Produce perspectives, whitepapers, and insights on emerging GBS and outsourcing trends such as AI-enabled operations, global talent models, and enterprise service management.
Represent the practice at industry conferences and executive forums.
Coach and mentor, perform performance appraisals, and engage in business development.

Requirements

A bachelor's degree and approximately 6 years of related work experience; or a master's degree and approximately 5 years of related work experience.
Approximately 5 years of experience in providing advisory services in the finance function focused in at least one of the following areas; finance operating model design, performance management, shared services design and implementations, outsourcing advisory.
Experience in managing large-scale Finance Transformation and/or Enterprise Resource Planning (ERP) implementations preferred.
Experience leading teams, managing engagement economics and business development.
Strong written and verbal communication skills, especially around breaking down complex structures into digestible and relevant points for a diverse set of clients and colleagues, at all levels.
Ability to sell and lead consulting engagements that solve complex issues, provide innovative commercial insights for clients, adapt methods and practices to fit operational team and cultural needs and contribute to thought leadership.
Actively contribute to improving operational efficiency on projects and internal initiatives.
Successfully manage engagement time and budgets.
Consistently drive projects to completion, manage risk and ensure that work is of high quality.
Help to create a positive learning culture and will coach and counsel team members and help them to develop.
Passionate leaders with strong vision and a desire to stay on top of trends for their area of expertise and specific skills and knowledge to contribute to our clients and teams.
Genuine passion for helping businesses achieve the full potential of their data.

Skills

GBS strategy
Operating model design
Transformation
Performance improvement
Shared services
Outsourcing
Process optimization
Enterprise digital capabilities
Global delivery models
Finance operating model design
Performance management
Shared services design and implementations
Outsourcing advisory
Finance Transformation
Enterprise Resource Planning (ERP) implementations
Team leadership
Engagement economics
Business development
Automation
Analytics
Workflow technologies
ServiceNow
AI
RPA
Data platforms
Intelligent workflow solutions
Change management
Client management
Thought leadership
Consumer & Retail
Industrial Manufacturing
Technology, Media & Telecommunications
Health & Life Sciences

Location

Anywhere in Country

Work Type

Hybrid

Experience Level

Senior Manager
Approximately 6 years of related work experience
Approximately 5 years of related work experience
Approximately 5 years of experience in providing advisory services in the finance function
Experience in managing large-scale Finance Transformation and/or Enterprise Resource Planning (ERP) implementations
Experience leading teams
Experience managing engagement economics
Experience in business development

Education Level

Bachelor's degree
Master's degree
Advanced degree in Finance, Accounting, Economics, Business, Operations or superior academic achievement in a related field
CPA

Salary/Compensations

The base salary range for this job in all geographic locations in the US is $128,400 to $235,300.
The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $154,000 to $267,400.

Benefits

Medical and dental coverage
Pension and 401(k) plans
A minimum of 15 days of vacation plus ten observed holidays and three paid personal days
A range of programs and benefits designed to support your physical, financial and social well-being
Flexible vacation policy
Time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence

About the Company

As a global leader in assurance, tax, transaction and advisory services, EY hires and develops the most passionate people in their field to help build a better working world.
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions.
Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

Equal Opportunity

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities.