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About the Role

Provides a supportive setting for LESC House residents, staff, and visitors, ensuring outreach, crisis management, and life skills functions are being provided.

Responsibilities

• Meets, greets, checks identifications, and announces visitors to residents and staff.
• Maintains a daily log of complaints and incidents in the building.
• Provides assistance to clients when outside agencies are conducting home visits.
• Calls 911 in emergencies and informs the Emergency Operator of the emergency.
• Supports and assists individuals in developing skills to further their independence, increase community involvement, and improve their quality of life.
• Addresses and assesses client needs in crisis situations, following protocols in the LESC Policy and Procedure handbook.
• Engages tenants with outreach and life skills regarding substance use, HIV/AIDS, and overall health.
• Accepts medication deliveries and ensures tenants receive medication.
• Assists tenants with filling out complaint forms and work orders, and relays information to appropriate staff for follow-up.
• Answers central telephones and relays messages to staff and residents.
• Records and maintains a log of incidents.
• Monitors resident activity and ensures their safety.
• Assists program staff as needed.
• Performs other duties as requested or assigned.

Requirements

• Fireguard (F-01) Certification required or must be attained within the first 6 months of employment.
• High School Diploma, GED, and/or a satisfactory equivalent combination of education and/or training and experience.
• Experience in permanent or transitional housing, or community facility, or related social services areas.
• Good interpersonal skills and ability to conduct oneself in a professional manner.
• Sensitivity to issues involved in working with diverse organizations is essential.
• Bilingual skills in English and Spanish are a plus.

Skills

• Crisis management
• Life skills
• Outreach
• Interpersonal skills
• Professional conduct
• Sensitivity to diverse populations
• Bilingual (English/Spanish) a plus

Location

• New York, NY 10009

Work Type

• Full-time
• Overnight shift

Experience Level

• Entry-level

Education Level

• High School Diploma or GED required

Salary/Compensations

• $38,804.00 - $38,804.00 / yearly

Benefits

• Generous time off (4 weeks vacation)
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Discounted Commuter benefits
• Life insurance
• Long term disability
• Eligible for Federal Student Loan Repayment Program
• Training
• Additional voluntary benefits

About the Company

• LESC is an organization that provides services and support.
• Visit us at www.lesc.org

Equal Opportunity

• EEO Minorities/Women/Disabled/Vet