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About the Role
Lead the day-to-day trading and optimisation of Arsenal Direct, using data, customer insight and commercial awareness to enhance the online experience for supporters globally. This is a fast-paced leadership role influencing trading strategy, leading a team, and delivering key commercial moments across ecommerce channels.
Responsibilities
- Develop and deliver trading activity across Arsenal Direct, using performance data, customer insight and commercial priorities to drive growth.
- Proactively identify opportunities to improve product visibility, conversion and revenue performance.
- Coordinate major product launches, campaigns and trading events, ensuring a seamless online experience.
- Monitor performance and customer behaviour, providing clear recommendations to shape future trading decisions.
- Take ownership of trading reports and dashboards, ensuring stakeholders have access to accurate insights.
- Improve product presentation, merchandising and site experiences that encourage conversion.
- Collaborate with Buying, Merchandising, Marketing, Content and Digital Product teams to deliver joined-up commercial activity.
- Coach, support and empower colleagues to deliver high-quality results in a fast-paced environment.
Requirements
- Significant experience in improving online performance, customer experience, and commercial results.
- Proven success in delivering trading strategies, including managing high-profile trading periods.
- Ability to interpret performance data and customer insight, turning findings into impactful actions.
- Balance supporter needs with commercial priorities to deliver exceptional online experiences.
- Ability to build effective, trusted relationships across teams and deliver shared objectives through cross-functional collaboration.
- Understanding of levers that influence conversion, revenue growth, and customer engagement across ecommerce platforms.
- Ability to manage multiple priorities and communicate confidently with a wide range of stakeholders.
- Experience in supporting development and coaching colleagues to deliver accurate, high-quality work.
- Successful candidates will be required to complete a DBS check and other essential background checks.
Skills
- Ecommerce trading
- Digital retail
- Trading strategies
- Analytical capabilities
- Customer-first mindset
- Collaborative approach
- Ecommerce knowledge
- Merchandising knowledge
- Organisation skills
- Communication skills
- People leadership
Location
- Hybrid
Work Type
- 12-month fixed-term contract
- Hybrid working model
Experience Level
- Leadership role
Benefits
- Exciting reward and recognition scheme
- Generous holiday allowance which increases with length of service
- Great internal learning and development programmes
- A flexible hybrid working model
- Priority access to apply for match tickets
- A competitive health and wellbeing benefits package
- A leading Employee Assistance Programme
- Great discounts with some of our Partners
About the Company
- One of the most famous clubs in world football, with a rich heritage and history of success.
- Passionate about our local community and offer a variety of opportunities and career paths.
- Defined purpose: to act for a winning team, culture and community.
- Values: courageous in the pursuit of progress, champion our community and each other, do the right thing.
Equal Opportunity
- Committed to ensuring that environments for children, young people and adults at risk remain safe and inclusive.
- Promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family.
- Believe that diversity of background, skills and experience drives success on and off the pitch.
- Disability Confident Leader: actively welcome and encourage applications from people with disabilities and long-term health conditions.
- If disability-related adjustments are needed for the recruitment process, indicate this in the application.
- Eligible to apply for an interview via the Disability Confident Scheme if likely to meet the definition of a ‘disabled person’ according to the Equality Act 2010 - indicate this in the application form.
- Information shared about health or disability will not be used in recruitment decisions.