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About the Role

The Field Service Manager provides strategic direction, leadership, and coordination for the Testing Department, ensuring optimal performance and fostering a culture of professionalism and customer support. This role collaborates with other departments to achieve organizational goals.

Responsibilities

• Oversee the day-to-day operations of the Testing Department.
• Prepare reports and debriefs for Operations.
• Coordinate with other technical departments for service and productivity.
• Promote an uncompromising safety culture within the department.
• Answer technical questions from customers, sales personnel, subcontractors, or vendors.
• Perform classroom and on-the-job training for Testing Department personnel.
• Ensure proper methods and procedures are documented and consistently utilized.
• Guide and mentor subordinates in achieving their highest credentials and proficiency.
• Present technical presentations during training meetings.
• Assist with onboarding new technicians and participate in performance reviews.
• Ensure necessary equipment and supplies are available for technical personnel.
• Ensure proper safekeeping, testing, calibration, and upkeep of all equipment, tools, and resources.
• Track company-issued equipment and monitor rented equipment.
• Coordinate with Accounting/Finance for resource stewardship.
• Review schedules and direct adjustments for time allocations, utilization, and priorities.
• Track and update technician capabilities for the scheduling department.
• Ensure datasheets and reports are accurate and submitted in a timely manner.
• Conduct quality control reviews and approvals of reports and datasheets.
• Identify areas for improvement in utilization, output, and cross-training.
• Provide technical support to field technicians, sales, engineering, and customers.
• Perform additional responsibilities as required to support organizational goals.

Requirements

• Must have a satisfactory background/MVR check.
• Must pass a pre-employment, post-accident, reasonable suspicion, and/or random drug test.
• Must have reliable transportation and possess a valid driver’s license.
• Extensive knowledge of safety requirements and procedures in the electrical industry.
• Computing skills including email, internet, data entry, and Microsoft Office products.
• Strong leadership and team management skills.
• Strong interpersonal and social skills.
• Excellent verbal and written communication.
• Highly organized and detail oriented.
• Ability to travel up to 50% of the time.
• Ability and willingness to work occasional overtime as needed.
• Ability to lift up to 50 pounds.
• Ability to walk, stand, climb, pull, push, sit, and work in a cramped or confined space.
• Potential low exposure to various conditions, including dirt, heat, fumes, smoke, water, noise, vibration, grease, oil, and dust.

Skills

• Electrical Testing
• Electrical Engineering
• Leadership
• Team Management
• Interpersonal Skills
• Communication Skills
• Organization
• Detail-Oriented
• Safety Procedures
• Microsoft Office

Location

• United States
• Canada

Work Type

• Field Service
• Full-time

Experience Level

• 5+ years of technical experience in Electrical Testing or Electrical Engineering
• 3+ years of supervisory experience

Education Level

• NETA level III or higher certification
• Bachelor’s degree in Electrical Engineering preferred

Benefits

• Competitive Pay
• Incentives for Certifications
• Referral Bonus Program
• Tuition Reimbursement
• Medical, dental, vision, LTD, STD, Basic Life/AD&D, and other ancillary products
• 401k program with a company match
• Performance Program
• Paid Parental Leave
• PTO including Wellness Days and Paid Holidays

About the Company

• At POWERX, we make power work.
• We deliver engineering, protection and control, commissioning, NETA field services, and compliance, supporting the full lifecycle of power infrastructure.
• With a multinational footprint across the United States and Canada, we bring technical depth and field-proven experience to every project.
• POWERX is built on four pillars, with our people as the foundation.
• Guided by our values, HEART, our people-first culture shapes how we show up for each other and for our clients because we believe the best work comes from people who feel valued and supported.
• That commitment to excellence has been recognized nationally, including Great Place to Work, Fortune Best Workplace in Construction, and Power Best Companies.
• In an industry where technology and complexity are ever-changing, we’re ready to help you meet today’s challenges while preparing for tomorrow’s innovations.
• Work with a team that’s powered by excellence.

Equal Opportunity

• POWERX is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.