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About the Role

Production Engineering is Ramp's infrastructure ownership layer, focused on making Ramp faster, more reliable, and more scalable by embedding within problems. We operate as one team with a shared objective, taking ownership of reliability and scalability risks regardless of where they lie in the stack. We move with urgency, lead the way by finding and solving future problems, and stay calibrated to ensure our efforts compound toward what matters. We build the future of finance on solid infrastructure.

Responsibilities

Build and operate critical infrastructure across Ramp's compute, storage, messaging, and observability stack, owning systems that handle real financial transactions at scale.
Drive architectural change by proposing solutions, finding owners across engineering, and ensuring resolution for reliability or scalability issues.
Partner with product teams during the design phase, reviewing architectures and embedding golden paths.
Contribute to the company's move to a cellular architecture to enable scaling, international reach, operation in regulated environments, and enterprise-grade SLAs.
Enable AI-native engineering by partnering with product teams on AI infrastructure patterns and defining reusable foundations.
Build developer tooling and self-service infrastructure for other teams to access information on cost, performance, and reliability.
Participate in on-call rotation and use incidents to eliminate root causes.
Proactively initiate cross-team architectural reviews and take ownership of company-wide reliability and scalability initiatives.

Requirements

3+ years of software engineering management shipping high-quality architectures for critical systems.
Strong software engineering fundamentals, writing clean, well-tested, production-ready code.
Hands-on experience with distributed systems at production scale.
Experience with at least one major cloud provider (AWS preferred).
Familiarity with observability practices (SLOs, error budgets, alerting, dashboards).
Track record of leading technical projects end-to-end, including cross-team coordination.
Comfortable using AI tooling and coding agents as part of your everyday engineering workflow.
Experience with cellular or multi-tenant architecture patterns (bonus).
Prior work on workflow orchestration systems (Temporal) (bonus).
Contributions to developer experience or internal platform tooling (bonus).
Experience in fintech, payments, or regulated industries (FedRAMP, SOC 2) (bonus).

Skills

Software Engineering
Infrastructure
Distributed Systems
Cloud Providers (AWS preferred)
Observability Practices (SLOs, error budgets, alerting, dashboards)
Technical Project Leadership
Cross-team Coordination
AI Tooling
Coding Agents
Cellular Architecture
Multi-tenant Architecture
Workflow Orchestration (Temporal)
Developer Experience
Internal Platform Tooling
Fintech
Payments
Regulated Industries (FedRAMP, SOC 2)

Location

United States
Canada
United Kingdom
NYC
SF

Work Type

Full-time

Experience Level

3+ years of software engineering management

Benefits

Flexible PTO
Centralized home-office equipment ordering
Health and wellness stipend
Budget for intra-office travel
Weekly coffee stipend
100% medical, dental & vision insurance coverage for you, with partial coverage for dependents (US)
One Medical annual membership (US)
401(k), including employer match on contributions made while employed by Ramp (US)
Fertility HRA (up to $10,000 per year) (US)
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay (US, Canada, UK)
Pet insurance (US)
In-office perks: lunch, snacks, drinks, and more (US)
Relocation expense coverage to NYC or SF (if needed) (US)
Group medical, dental, and vision coverage through Sun Life (Canada)
Life, AD&D, and disability coverage (Canada)
Fertility drug coverage (up to $4,000 lifetime) (Canada)
Group Retirement Plan with employer match (RRSP + DPSP) (Canada)
Additional parental leave time available at reduced pay (Canada, UK)
Employee Assistance Program and virtual care through Lumino Health (Canada)
Private medical insurance through Freedom Elite (UK)
Virtual GP and at-home care via eMed x Livi (UK)
Workplace pension through Penfold, with salary sacrifice option (UK)

About the Company

Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends.
We automate how over $200B in annualized spend flows in and out of 70,000+ companies.
We hire people with high agency and high urgency, looking for slope over intercept.
At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions.
The median Ramp customer saves 5% and grows revenue 16% in their first year.
We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.

Equal Opportunity

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
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