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About the Role
The Walk-In Customer Representative will be responsible for handling all walk-in customers by responding to inquiries for all lines of business.
Responsibilities
- Receives and verifies premium payments
- Assists customers with information required to make decisions on health care coverage by explaining benefits and rates for all policies
- Researches and responds to walk-in customer concerns
- Accepts premium payments and prepares written receipts
- Assists customers in the selection of health care coverage that best suits their needs
- Assist customers in making policy change decisions that result in retained business
- Identify complex and unusual inquiries that may cause problems; document and submit problem reports for resolution; tracks trends and problems that directly impact company performance
- Provide feedback to appropriate areas to improve service
- Acts as liaison between customer and operating units
- Assists with research of executive inquiries
Requirements
- Requires HS diploma or equivalent and a minimum of 5 years of operations or customer service experience; or any combination of education and experience which would provide an equivalent background.
Skills
- Life and Health License preferred
- Bi-lingual required in some locations
- Prior sales experience preferred
Location
- 711 BROADWAY ST, SAN FRANCISCO, CA 94133
Work Type
- Onsite
- Full-time
Experience Level
- Minimum of 5 years of operations or customer service experience
Education Level
- HS diploma or equivalent
Salary/Compensations
- $23.72 - $24.32
Benefits
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
- Merit increases
- Paid holidays
- Paid Time Off
- Incentive bonus programs
- Medical
- Dental
- Vision
- Short and long term disability benefits
- Life insurance
- Wellness programs
- Financial education resources
About the Company
- Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler.
- A Fortune 25 company with a longstanding history in the healthcare industry.
- Creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates.
- Values and behaviors are the root of our culture.
- Offer a range of market-competitive total rewards.
Equal Opportunity
- Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.
- Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
- Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.