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About the Role

The Head of Business Operations, Private Wealth (Canada) will drive operational excellence across the Private Wealth business in Canada, enabling the Head of Private Wealth Canada to focus on growth while ensuring efficiency, scalability, and alignment with strategic priorities. The ideal candidate will have deep expertise in Private Wealth, defining and executing an operational roadmap to enhance client experience, strengthen processes, and foster collaboration.

Responsibilities

Define and execute a comprehensive operational roadmap that supports scalable growth and enhances the client experience.
Drive projects from inception to completion, aligning deliverables with Private Wealth strategic objectives.
Serve as the key liaison between the Head of Private Wealth’s team and other key internal stakeholders - including Global Operations, Technology, Trading, and Compliance, ensuring operational alignment and seamless execution.
Support pricing, profitability analysis, and business case development.
Manage and assume the business ownership role, while ensuring appropriate governance structures are in place, for key vendor and custodian relationships.
Oversee core administrative functions including regulatory governance (e.g. KYC, IPS) and approval flows (e.g. cash withdrawals, billing setup, etc.).
Ensure operational processes meet compliance standards and support risk mitigation across all client and business activities.
Oversee all back-end client processes, including onboarding, portal access management, and the timely and accurate delivery of client statements.
Serve as the primary escalation point for operational issues such as trading errors, billing discrepancies, and reporting concerns, and coordinate timely resolution with internal stakeholders (e.g., compliance, finance, technology, client service).
Act as Private Wealth’s representative on various committees, including the Trade Error & Transaction Management & Oversight Committees.
Establish and maintain clear escalation protocols and reporting mechanisms to ensure accountability and timely resolution.
Lead the governance and optimization of systems and platforms supporting the Private Wealth business.
Ensure data integrity, accuracy, and consistency across all platforms, enabling reliable reporting and decision-making.
Collaborate with technology teams to assess system performance, identify gaps, and implement enhancements aligned with Private Wealth business needs.

Requirements

Bachelor’s degree in Finance, Commerce, Business, or a related field; advanced degree or relevant certifications (e.g., CFA, CAIA, FRM, CIPM) preferred
15+ years of operations and business support experience in a private wealth and/or asset management setting, with 10+ years of management experience
Strong understanding of Canadian wealth management and institutional investment operating models
Proven leadership in business operations, strategy execution, or transformation roles
Strong financial acumen, including budgeting and cost governance
Experience with acquisitions and investment team lift-outs
Experience leading cross-functional projects and initiatives
Excellent communication and presentation skills, with the ability to explain complex concepts clearly to all levels of stakeholders
Ability to work collaboratively in a global, cross-functional environment
Adaptable to a dynamic and fast-paced environment
High level of integrity and professionalism
Strategic thinking with hands on execution capability
Bilingual (English/French) is a strong asset in the Canadian market
Proficiency in spoken and written French is required for roles based in Quebec (Montreal and Laval). A working knowledge of English is also necessary.

Skills

Private Wealth expertise
Operational roadmap definition and execution
Client experience enhancement
Process strengthening
Cross-functional collaboration
Vendor and custodian relationship management
Regulatory governance (KYC, IPS)
Back-end client process oversight
Issue escalation and resolution
Systems and platforms governance
Data integrity management
Financial acumen
Budgeting
Cost governance
Communication skills
Presentation skills
Strategic thinking
Hands-on execution

Location

Canada

Work Type

Hybrid (4 days a week in the office, Monday through Thursday)
Full-time

Experience Level

15+ years of operations and business support experience
10+ years of management experience

Education Level

Bachelor’s degree in Finance, Commerce, Business, or a related field
Advanced degree or relevant certifications (e.g., CFA, CAIA, FRM, CIPM) preferred

Benefits

Wellness Account
Learning & Development support
Employee Share Purchase Plan (ESPP) with employer matching
Performance-Based Rewards (bonus and commission opportunities)
Telemedicine Access
Summer Schedule Program

About the Company

Fiera Capital is a global independent asset manager with an entrepreneurial culture.
We deliver disciplined, high-conviction investment solutions that create lasting value for our clients.
We are defined by deep investment expertise, an ownership mindset, and enduring client partnerships.
Our core values: lead with integrity, think critically, act decisively, innovate with purpose, collaborate with intent, and adapt with agility.
We are committed to building a purpose-driven, performance-oriented culture where our employees are supported to grow, contribute, and excel.

Equal Opportunity

Fiera Capital believes our people are our greatest strength.
We are committed to fostering an inclusive and equitable workplace where everyone can grow, contribute, and reach their full potential.
We are proud to be an equal opportunity employer and welcome applications from candidates of all backgrounds.
We do not tolerate any form of discrimination or harassment.
All employment decisions, including hiring and promotions, are based on merit, skills, performance, and business needs.
Accommodations are available upon request throughout the recruitment process.