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About the Role

The New Restaurant Opening Trainer, Tim Hortons, US is responsible for leading hands-on training and operational readiness for new restaurant openings. The role supports restaurant Team Members, Managers, and Franchisees through pre-opening preparation and post-opening stabilization to help each restaurant become strong, stable, and self-sufficient.

Responsibilities

• Train and direct Tim Hortons Restaurant Team Members during new restaurant openings, providing frequent feedback, coaching, and reinforcement of operational standards.
• Partner with Restaurant Teams, Restaurant Managers and new Franchisees to support opening readiness.
• Lead the restaurant team through the pre-opening training plan and ensure the team is prepared to meet operational expectations.
• Ensure teams successfully complete the operational pre-opening assessment at the end of the multi-week training period.
• Work shoulder-to-shoulder in Tim Hortons restaurants during their initial opening, providing post-opening coaching and support to help teams stabilize operations and become self-sufficient.
• Provide support for corporate restaurants, franchised locations, and various corporate departments within Tim Hortons.
• Participate in special assignments and Tim Hortons-focused events within the community as needed.
• Ensure training plans are completed on schedule and to the required standard.
• Assist restaurant teams in demonstrating readiness and successfully complete the pre-opening operational assessment.
• Help new restaurants transition toward stable, confident, and self-sufficient operations through effective post-opening support, demonstrated by speed of service, guest satisfaction, and other operational goals.

Requirements

• Guest Service/Hospitality-oriented team player with a “can-do” attitude.
• Passion for working with and coaching others.
• Experience working in a fast-paced, hands-on environment.
• Exceptional communication and interpersonal skills.
• Willingness and enthusiasm to travel extensively across the USA for several weeks at a time.

Skills

• Food service/QSR-related experience
• Operations Management
• Hospitality
• Commerce

Location

• USA

Work Type

• Full-time

Experience Level

• 1-2 years of food service/QSR-related experience is an asset.

Education Level

• University degree and/or college diploma in Operations Management, Hospitality, or Commerce is an asset.

Salary/Compensations

• $65,000 - $75,000
• Eligible for annual discretionary bonus plan
• May be eligible for additional compensation in the form of equity grants

Benefits

• Health benefits (medical, dental, vision and life insurance) offered upon hire date
• Fertility benefits
• 401(k) plan with Company match available after the first year of service
• Time-off programs (PTO, sick leave, Company-observed holidays, and parental leave)
• Short-term and long-term disability insurance
• Telemedicine & mental wellness support
• Various learning and development courses
• Comprehensive global paid parental leave program
• Free telemedicine and mental wellness support

About the Company

• Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.
• RBI owns four of the world's prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®.
• RBI is committed to growing its brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support.
• Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.
• Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

Equal Opportunity

• Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations.
• RBI's policy applies to all terms and conditions of employment.
• Accommodation is available for applicants with disabilities upon request.