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About the Role

The Director of the Health and Human Services (HHS) Information Technology (IT) Core Services Division is selected by and accountable to the Director of the HHS IT System Services Division. This position performs advanced senior-level managerial work overseeing enterprise core infrastructure services, strategic planning, operations, policy development, service performance, budgets, contracts, and modernization initiatives. The Director is responsible for the planning, governance, operation, security, modernization, and continuous improvement of enterprise infrastructure services supporting approximately 50,000 HHS System end users across HHSC and partner agencies.

Responsibilities

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
Directs and oversees all functions of the HHS IT Core Services Division, including strategic objectives, operational plans, service delivery models, and modernization initiatives aligned to HHSC business priorities.
Provides leadership to ensure continuity of service delivery, operational stability, system reliability, customer satisfaction, and infrastructure resiliency across enterprise technology platforms.
Establishes performance measures, operational metrics, standards, and service level objectives to evaluate infrastructure operations and ensure compliance with legal, regulatory, agency, and technology requirements.
Develops and executes multi-year roadmaps for infrastructure modernization, Microsoft platform transformation, identity services, endpoint management, virtualization, storage, automation, and operational intelligence.
Partners with System Services leadership, the HHS IT CTO, CISO, PMO, and executive stakeholders to align technology investments, architecture strategies, and modernization roadmaps with agency objectives.
Leads efficient, effective, and customer-focused infrastructure operations for HHSC customers.
Advises, consults, and negotiates with customers and stakeholders regarding infrastructure service delivery, operational issues, service performance, modernization efforts, and technology needs.
Coordinates with HHS departments, partner agencies, managed service vendors, service providers, program areas, and IT points of contact to support reliable operation of in-scope core services and excellent customer service.
Provides executive oversight for infrastructure security, vulnerability remediation, identity governance, endpoint security, encryption, compliance, disaster recovery, business continuity, audits, and risk reduction initiatives.
Directs managers, supervisors, technical leads, project managers, staff, and contractors supporting Core Services operations, including workforce planning, hiring, succession planning, performance management, professional development, mentoring, disciplinary recommendations, and organizational effectiveness.
Promotes operational excellence, innovation, accountability, collaboration, and customer service.
Develops and manages divisional budgets, forecasts resource needs, and ensures compliance with HHSC financial controls, procurement standards, and stewardship expectations.
Directs contract management, vendor performance reviews, RFP development, solicitation evaluation, service provider governance, technology procurement, and reporting on service levels, metrics, staffing, and funding requirements.

Requirements

Graduate or post-graduate degree with major course work in Math, Science, or Computer Science or a related field.
At least 10 years of experience leading IT teams in lieu of education would be acceptable.
Selected candidates must be legally authorized to work in the U.S. without sponsorship.
Applicants selected for hire may be required to pass background and other due diligence checks.

Skills

Knowledge of enterprise IT infrastructure operations, including Microsoft 365, Entra ID, Active Directory, authentication and access control, endpoint management, Windows Server and workstation platforms, configuration management, software deployment, endpoint security, encryption, storage, VDI, monitoring, disaster recovery, automation, and platform engineering.
Knowledge of ITIL (Information Technology Infrastructure Library) Service Management Processes.
Knowledge of cybersecurity requirements, vulnerability remediation practices, identity governance, endpoint security, and infrastructure compliance standards.
Knowledge of State of Texas procurement practices and DIR contracts.
Skill in communicating complex technical, security, and operational matters to executive, technical, and business audiences
Mentoring and leadership skills.
Demonstrated skill in representing the HHS IT organization with internal and external entities.
Demonstrated leadership and management skills required for a complex and sophisticated technical workforce.
Ability to direct and organize information technology activities.
Ability to develop and execute multi-year technology roadmaps and infrastructure modernization programs.
Ability to identify problems, evaluate alternatives, and implement effective solutions.

Location

AUSTIN

Work Type

Full time
Telework may be available

Experience Level

Senior-level managerial
At least 10 years of experience leading IT teams

Education Level

Graduate or post-graduate degree with major course work in Math, Science, or Computer Science or a related field.

Salary/Compensations

$92,599.92 - $132,122.88

Benefits

100% paid employee health insurance for full-time eligible employees
Defined benefit pension plan
Generous time off benefits
Numerous opportunities for career advancement

About the Company

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans.
At HHSC, your contributions matter, and we support you at each stage of your life and work journey.

Equal Opportunity

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability.
All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position.