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About the Role

Coordinates general business office activities of an apartment community. Serves as the first point of contact for residents, addressing concerns and resolving issues. Plans, implements, and promotes social and recreational programs for residents.

Responsibilities

• Serve as the first point of contact for residents, addressing questions and concerns, and resolving issues or referring them to appropriate personnel.
• Prepare service requests and collaborate with service contractors to ensure proper job handling. Assist with move-in and move-out inspections.
• Maintain knowledge of leasing policies and procedures, performing leasing and lease renewal functions in compliance with corporate and Fair Housing policies. Act as the property liaison between residents and all property personnel, including the corporate department. Assist with legal property issues and prepare legal demands.
• Maintain knowledge of company policies, applicable laws and regulations, affordable housing programs, and other policies to ensure compliance.
• Manage monthly social events within the social budget. Act as the social media ambassador for the property, ensuring social posts are managed and posted according to policy. Manage the resident experience, Active building, and Kingsley Survey system responses. Respond to all inquiries within policy timelines.
• Perform administrative functions including answering and screening calls, typing and proofreading, preparing correspondence, scheduling appointments, screening and distributing mail, maintaining files and records, scheduling meeting rooms, and ensuring deposits are paid and contracts are signed.
• Assist with resident retention and renewals, providing and reporting weekly updates on renewals. Meet or exceed the monthly budgeted renewal closing ratio.
• Oversee front desk and leasing employees, including scheduling, training, and maintaining the quality of customer service and the resident experience.

Requirements

• High school diploma / GED required
• 1-2 Years of General Customer Service and resident retention - Required

Location

• Eagle + West - 1 Eagle Street

Education Level

• High school diploma / GED

Salary/Compensations

• $22.97 - 32.16 hourly
• Commensurate with Experience

Benefits

• Full benefits package
• Generous paid time off
• 401(k) with company match
• Growth and advancement opportunities
• Lucrative referral bonus program
• Incredible associate rental discount if you choose to live on-site

About the Company

• Brookfield Properties offers a wide range of residential living options for any stage of life, all providing unparalleled quality, service, and support to residents.

Equal Opportunity

• Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. Drug free workplace
• We are proud to create a diverse environment and are proud to be an equal opportunity employer.