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About the Role

The Credit Controller will be responsible for ensuring timely collection of rent and service charges, maintaining accurate records, and building strong relationships with tenants and internal stakeholders.

Responsibilities

• Oversee the collection of rent and service charges from tenants, ensuring timely payments and reducing arrears.
• Adhere to existing credit policies and ensure best practice across the Accounts Receivable function.
• Build and maintain positive relationships with tenants, clients, and other stakeholders, serving as the primary point of contact for credit-related inquiries, disputes, and escalations.
• Monitor and manage accounts receivable aging reports, proactively following up on overdue payments, issuing reminders, and initiating collections actions as necessary to minimize delinquencies and maximize cash flow.
• Negotiate payment arrangements with delinquent tenants and clients, collaborating with property managers and AR management team to resolve disputes and minimize financial losses.
• Maintain regular contact with tenants regarding outstanding payments, resolving any queries or disputes promptly and professionally.
• Maintain accurate and up-to-date records of all transactions, including payment receipts, tenant correspondence, and account reconciliations.
• Prepare regular reports on the status of accounts, highlighting any issues or areas of concern to senior management.
• Initiate and manage Enforcement proceedings for debt recovery when necessary, liaising with Bailiffs and other enforcement agencies.
• Work closely with property managers, accountants, and other internal teams to ensure a cohesive approach to credit control.

Requirements

• Previous experience of the property industry is desirable.
• Minimum of 4 years’ experience in credit control.
• Strong knowledge of the end-to-end credit control process.
• Must be numerate and computer literate.
• Must possess good communication skills.
• Excel experience within a Windows environment including Lookups, Pivots and IF formulae.
• Must have the ability to work under pressure, use initiative, and have a flexible yet ordered approach to work.
• Confident, assertive, and strong attention to detail.
• Experience of working in a high-volume and target-driven environment.
• Fulfill legal duty to take reasonable care for health and safety of themselves and others.
• Follow all health and safety guidance and instructions.
• Understand and adopt the company's ESG Strategy into respective roles.
• Comply with system requirements as detailed within the Company Quality Manual & Policies.
• Ensure effective implementation of all Procedures, Plans, and Forms within the Electronic Document Management Systems (EDMS).

Skills

• Credit Control
• Accounts Receivable
• Excel (Lookups, Pivots, IF formulae)
• Communication Skills
• Negotiation
• Record Keeping
• Reporting
• Debt Recovery
• Collaboration

Location

• Canary Wharf

Work Type

• 4 days office / 1 WFH
• Full-time

Experience Level

• Minimum of 4 years’ experience in credit control

Salary/Compensations

• £37-40k

Benefits

• Generous pension and insurance plans
• Health benefits
• Subsidised gym membership
• Store discounts
• Family leave
• Flexible working arrangements
• Learning and development opportunities (classroom and e-learning training, mentoring, cross-department experience, on-the-job learning, accreditations, chartered status, sponsorships, further educational opportunities)

About the Company

• Canary Wharf Limited is committed to Excellence, Integrity, High Performance, Customer Focus, Quality Solutions, Collaboration, Engagement, and Innovation.
• The company fosters inclusive networks and treats others with respect and fairness.
• They encourage decision-making, learning from mistakes, and prioritizing safety and community wellbeing.
• Employees are encouraged to take ownership of their performance and embrace change and innovation.

Equal Opportunity

• We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential.
• We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.