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About the Role
Sun Life Canada is seeking a visionary leader to redefine how change is delivered at scale. The Director, Change Management will build and lead a world-class, enterprise change capability, shifting from fragmented, project-based execution to a strategic, integrated discipline that accelerates transformation outcomes across Canadian Operations.
Responsibilities
- Establish a centralized Change Management function, including operating model, governance, frameworks, and standards.
- Position Change Management as a strategic enabler of transformation outcomes, embedded from strategy through execution.
- Build an integrated, enterprise approach that ensures consistency, speed, and measurable impact.
- Drive change across a highly complex, multi-year portfolio spanning technology, process, and business transformation.
- Orchestrate enterprise-wide alignment, prioritization, and management of cross-functional impacts and dependencies.
- Ensure change strategies are data-driven, outcomes-focused, and tightly linked to business value realization.
- Embed rigorous practices to measure readiness, adoption, and sustained behavioral change.
- Define and operationalize clear success metrics tied to business outcomes.
- Hold leaders accountable for visible sponsorship, engagement, and results.
- Act as a trusted advisor to senior leaders and executives, shaping how change is sponsored, communicated, and sustained.
- Elevate leadership capability in change to create a culture that embraces and accelerates transformation.
- Develop and lead a team of top-tier change practitioners operating in a consulting model.
- Foster a culture of innovation, continuous improvement, and external best-practice adoption.
- Establish repeatable, scalable tools and methodologies.
- Integrate change management into strategy development, portfolio governance, and delivery lifecycles.
- Ensure early engagement and seamless alignment across strategy, product, technology, and operations.
Requirements
- 10+ years of progressive experience in enterprise change management, transformation, or organizational effectiveness.
- Proven track record leading large-scale, enterprise-level change within complex, matrixed environments.
- Demonstrated success building or transforming a change management function or capability.
- Deep expertise in change strategy, operating model design, and governance at scale.
- Exceptional ability to influence and partner with senior executives to drive accountability and results.
- Strong commercial acumen with a focus on outcomes, value realization, and measurable impact.
- Experience leading and scaling high-performing, consulting-oriented teams.
- Bilingualism (French, English, both oral and written) is required for Quebec only.
Skills
- Change Management
- Transformation
- Organizational Effectiveness
- Operating Model Design
- Governance
- Strategy
- Project Management
- Leadership
- Team Building
- Communication
Location
- Canada
Work Type
- Hybrid
Experience Level
- 10+ years
Education Level
- Bachelor’s degree in Business, Communications, or related field
- Prosci, ACMP, or equivalent certification preferred
Salary/Compensations
- 110,000 - 180,000
Benefits
- Participation in various incentive plans
- Discretionary bonus based on individual and company performance
- Sales incentive plans for certain sales-focused roles
About the Company
- Sun Life Canada is accelerating a bold transformation to deliver on its purpose: to help Clients achieve lifetime financial security and live healthier lives.
- Canadian Operations enables more than 130 million interactions annually, shaping how Clients, plan sponsors, and advisors experience Sun Life every day.
- Diversity and inclusion have always been at the core of Sun Life's values.
- Sun Life is a hybrid organization that offers employees the choice and flexibility to work from both the office and virtually.
Equal Opportunity
- A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues.
- We welcome applications from qualified individuals from all backgrounds.
- Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.