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About the Role

The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and operational expectations. The Sales Manager supports the achievement of key sales and service KPIs through effective leadership, customer-focused coaching, and efficient day-to-day execution.

Responsibilities

Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs.
Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
Model and coach best-in-class Customer Experience and ART of Selling behaviors.
Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.
Ensure accurate and efficient use of POS and Self-Checkout systems.
Oversee Balloons business, birthday party operations, and other in-store programs and events.
Promote and enroll customers in the Loyalty Rewards Program.
Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings.
Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience.
Ensure efficient execution of BOPIS and Same Day Delivery.
Support Custom Framing operations, including customer consultations and coordination with the frame shop.
Train, coach, and develop team members through structured TM onboarding and ongoing skill-building.
Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.
Perform other duties as assigned.

Requirements

3+ years retail leadership experience.
Ability to remain standing for long periods of time.
Ability to move throughout the store.
Regular bending, lifting, carrying, reaching, and stretching.
Ability to lift, carry, push, and pull merchandise and fixtures, up to 25-50 pounds with or without reasonable accommodation.
Ability to climb ladders or step stools to stock and retrieve products.
Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment.
Ability to work in a fast-paced environment with frequent customer interactions.
Work hours include nights, weekends and early mornings.
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Skills

Customer Experience
Selling behaviors
POS systems
Self-Checkout systems
Loyalty Rewards Program
MCC/Extend services
Knit & Sew Shop operations
Cut Bar experience
BOPIS
Same Day Delivery
Custom Framing operations
Asset Protection practices

Location

YORKTOWN HEIGHTS, NY

Work Type

Full-time

Experience Level

3+ years retail leadership experience

Salary/Compensations

$18.00 - $23.20

Benefits

401(k) with employer match
Employee Assistance Program
Medical coverage
Dental coverage
Vision coverage
Telemedicine services
Flexible spending accounts
Commuter benefits
Tuition assistance
Adoption assistance
Various voluntary insurance options
Employee discounts
Partner discount programs

About the Company

The Michaels Companies Inc. fuels the joy of creativity and celebration.
The leading destination for creating and celebrating in North America.
Operates over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca.
Also owns Artistree, a manufacturer of custom and specialty framing merchandise.
Founded in 1973 and headquartered in Irving, Texas.
Michaels is the best place for all things creative.

Equal Opportunity

Michaels is an Equal Opportunity Employer.
We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals.
Michaels will assure that people with disabilities are provided reasonable accommodations.