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About the Role

Rose Associates is seeking a vibrant and experienced Resident Manager to oversee daily operations in a residential rental community. This role involves managing the building services team, ensuring staff performance, and maintaining resident satisfaction and financial success. The ideal candidate will demonstrate exceptional leadership, adept problem-solving, and efficient multitasking.

Responsibilities

• Manage daily property operations
• Prioritize tenant concerns and ensure timely maintenance
• Coordinate preventive maintenance, oversee compliance with audits and local laws, and manage repairs by obtaining vendor quotes and scheduling tasks
• Implement corporate maintenance procedures, coordinate with contractors, negotiate and manage service contracts, and ensure compliance with quality, safety, and legal standards
• Assist in budget development and management for building maintenance, regularly review variances, control expenditures, identify cost savings, and prepare reports for management
• Respond to building emergencies, supervise construction projects, enforce safety protocols, conduct inspections and training, and maintain accurate records, including investigating and reporting accidents/incidents
• Oversee and assess staffing requirements within the building, ensuring optimal workforce management
• Be present on-site and able to move throughout the building to address building related matters and meet with tenants, staff, vendors and visitors
• Ascend and descend stairs, position oneself in small spaces for building inspections and maintenance repairs, and lift and move large or heavy objects in excess of 50 pounds
• Be comfortable with exposure to varying environmental climates and circumstances
• Respond to emergencies and be on call 24 hours

Requirements

• A minimum of 4 years in maintenance and staff management
• Strong self-management skills
• Professional demeanor
• Experience opening a new construction, lease-up building is required
• Optimize building efficiency with sustainable energy practices, grid interactive maintenance, and modern security technologies
• Proficient in various mechanical systems for cost-effective solutions
• Possess the required licenses and certificates (Certificate of fitness S12, Certificate of fitness S-13 Certificate of fitness S-95, Certificate of fitness P-99, EPA 608 Universal)
• Strong communication skills with staff, property management teams, and senior management
• Work authorization

Skills

• Exceptional leadership
• Adept problem-solving
• Efficient multitasking
• Clear communication
• Solid grasp of building mechanical infrastructure
• Strong organizational skills
• Proficiency in navigating computers and property management software, to include Microsoft Office and Yardi

Location

• New York City

Work Type

• On-site
• Full-time

Experience Level

• 4+ years in maintenance and staff management

Salary/Compensations

• $122,000 - $125,000

About the Company

• Rose Associates is a recognized market leader in multifamily and mixed-use real estate, owning, developing, and operating leading properties in urban markets from Philadelphia to Boston.
• Their services platform spans development, construction, property and asset management, leasing, marketing, and accounting/financial operations.
• They partner with private owners and institutional investors globally.
• Rose Associates relies on technology and deep expertise to outperform the market in operating over 30,000 units across approximately 250 properties.
• They have been the top-rated manager for resident satisfaction in the United States on the Kingsley Surveys platform for the past three years.
• Established in 1925, Rose Associates possesses a century of real estate expertise and an impeccable reputation for excellence and integrity.
• As a woman-owned business led by CEO Amy Rose, they are committed to a corporate culture of belonging and inclusion.
• They are expanding across the Northeast, providing opportunities for team members to grow their careers in an environment of respect and support.

Equal Opportunity

• We are committed to a corporate culture of belonging and inclusion that is widely admired in the industry.