Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Corporate Compliance Coordinator investigates compliance complaints, allegations, and incidents, managing assigned investigations from intake through closure. This role also supports programmatic audits, corrective action monitoring, and the daily operations of the Corporate Compliance department, ensuring adherence to laws, policies, and regulations.

Responsibilities

• Serves as the assigned investigator for compliance complaints, allegations and incidents.
• Manages assigned investigations from intake through closure, including reviewing the initial concern, defining the scope and developing an investigation plan.
• Conducts timely, objective and thorough interviews with staff, managers, clients/consumers, family members and other relevant parties, as appropriate.
• Collects, reviews and analyzes records, policies, correspondence, system information and other relevant evidence to establish the facts.
• Maintains organized, confidential and complete investigation files, including interview notes, evidence, case activity and supporting documentation.
• Evaluates the available information, identifies factual findings and prepares clear, well-supported investigation reports and closure summaries.
• Communicates investigation status and findings to Compliance leadership and coordinates referrals, corrective actions and other follow-up, as directed.
• Tracks investigation deadlines, outcomes and recurring issues to support timely case resolution, trend analysis and prevention efforts.
• Ensures implementation of regulatory corrective actions, including collaborating with program staff to develop plans of corrective action (POCA’s) in response to audits and allegations.
• Conducts Corporate Compliance programmatic audits in accordance with Compliance audit plan.
• Identify documentation trends and support ongoing performance improvement efforts.
• Support agency staff in regulatory interpretation.
• Other duties as assigned.

Requirements

• Must have demonstrated interpersonal skills, working with people at all organizational levels.
• Ability to manage multiple projects at once and work independently.
• Ability to handle and communicate sensitive information with tact and discretion.
• Creative problem-solving skills with solutions-oriented mindset.
• Ability to stay on task in a fast paced environment.
• Excellent communication, planning, and tracking skill.
• At least 1-3 years prior healthcare compliance experience working in adult/children services programs.
• Prior experience conducting workplace, healthcare compliance, incident or regulatory investigations, including interviewing witnesses, reviewing evidence and writing investigation reports, required.
• Excellent organizational, time management, written and verbal communication skills.
• Knowledge of OPWDD/OMH/DOHMH/OCFS/ACS/OCFS regulations.
• Must demonstrate the ability to work independently and on teams in a fast-paced work environment.
• Proven analytical and critical thinking skills.
• Ability to attend Agency meetings, held during business hours.
• Must be able to adjust priorities to respond to time-sensitive investigations and travel to Agency sites as needed for programmatic audits, interviews, evidence collection and other investigative activities.
• Ability to articulate the Agency’s philosophy, mission and goals to a varied audience.
• Ability to interview a variety of managers, employees, consumers and their families.
• Ability to write reports, business correspondence and procedures for a wide audience.
• Ability to respond to inquiries or complaints, including those of a sensitive and confidential nature, from any of the following, if applicable, under a variety of circumstances, including adversarial situations: consumers, managers, employees, regulatory agencies, arbitrators, union representatives, vendors, or applicants.
• Ability to effectively present information to consumers, leadership staff in verbal and written formats.
• Ability to recognize the need for confidentiality of information and to maintain such confidences.
• Knowledge of personal computers, standard software and database management.
• Intermediate proficiency in Microsoft Office Suite.
• Ability to quickly adapt to Agency computer applications.
• The candidate should be able to read documents for analytical purposes such as computer information, software, computer graphic design programs, etc.
• Limited applications of manual dexterity and hand-eye coordination.

Skills

• Investigative skills
• Auditing skills
• Corrective action monitoring
• Interpersonal skills
• Project management
• Independent work
• Communication of sensitive information
• Problem-solving
• Task management
• Planning
• Tracking
• Organizational skills
• Time management
• Written communication
• Verbal communication
• Regulatory interpretation
• Analytical skills
• Critical thinking
• Lean Six Sigma
• Quality Improvement
• Microsoft Office Suite

Location

• Hybrid

Work Type

• Hybrid
• Full-time

Experience Level

• 1-3 years

Education Level

• BA/BS required
• MS/MA/MPA/LCSW/LMSW preferred
• OMH and OPWDD approved Incident Special Investigations Training for Justice Center reportable incidents preferred but not required

About the Company

• The Corporate Compliance department supports the Agency in maintaining compliance in all areas of operations.
• The department focuses on promoting a culture of compliance, preventing and detecting fraud, waste and abuse, and educating staff on their rights to report suspected non-compliance.
• The Corporate Compliance function ensures Agency adherence to applicable laws, policies and procedures, regulations, standards and the Code of Conduct.

Equal Opportunity

• We are an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, veteran status, or any other status protected by applicable federal, state, or local law.