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About the Role

This position is responsible for providing energy services directly to homeowners, landlords, building owners, and other utility customers. You will offer expert advice and coordination for our programs, recommend specific modifications to electric and/or gas systems, and persuade prospective clients of the efficiency improvements our services bring. This role blends field and office work, typically with three field days and two office days per week.

Responsibilities

Direct installation of energy saving products as directed by program management
Adhere to safety requirements of the organization and the utility client
Promote the energy efficiency program to customers, trade allies, and program stakeholders within the assigned territory
Understand and implement the company’s Sales Process
Make outbound calls to existing customers to meet assigned energy saving targets
Initiate new business with new customers through business-to-business efforts
Manage field time effectively with customer, Trade Ally, and program stakeholder visits
Develop and deliver presentations to create awareness about the program
Respond to customer inquiries and concerns by phone, electronically, or in person to move projects towards completion
Work with utility customers to provide energy efficiency and the business activities of its customers
Identify and provide documentation of on-site opportunities and written summary reports for energy efficiency to customers and client/Program Manager
Provide follow-up as required
Discuss technical elements of energy consuming equipment (lighting, HVAC, hot water system, building and pipe insulation, and air sealing)
Enter data into spreadsheets and databases to determine energy savings and manage current projects
Collaborate with Energy Engineers as required
Maintain professional appearance and behavior appropriate for a representative of the organization and the utility
Build quick rapport with customers
Initiate conversations with customers on site and virtually regarding energy usage at the facility
Work in a team atmosphere and collaborate on continuous improvement of operations
Provide written summary reports directly to the customer and summary reports to the client/Program Manager when required
Assist Program Manager in the training of new team members
Lead presentations promoting energy efficiency programs for targeted groups
Assist customers through the rebate application process
Install energy efficiency products in tenant units and building common areas

Requirements

Bachelor’s degree from an accredited college or university or equivalent experience
Technical school degree combined with demonstrated experience in electric/gas utility field will be considered
Equivalent work experience may be considered
3 – 5 years of experience in the electric or natural gas utility industry, facilities management, HVAC design or sales, commercial and industrial lighting, conservation and energy management, or related experience
Previous experience managing staff performing proactive customer outreach activities
2 – 3 years of experience in energy efficiency and/or energy modeling
Previous customer service, sales, or marketing experience
Must be self-motivated, organized, and have ability to prioritize workload
Must be flexible to handle a wide variety and work at a fast pace
Ability to adapt to changing environment in the program when required
Proficient in Microsoft Office, specifically Word, Excel, PowerPoint, and Outlook
Strong data entry skills in entering information in tracking systems/databases
Ability to communicate effectively, both verbally and in writing with customers, clients, and employees
Ability to analyze and interpret data and solve practical problems
Knowledge of mathematical concepts such as fractions, percentages, and ratios
Committed to diversity and inclusion
Reliable transportation
Valid driver’s license
Willingness to travel less than 50%

Skills

Energy efficiency
Energy modeling
Customer service
Sales
Marketing
Microsoft Office (Word, Excel, PowerPoint, Outlook)
Data entry
Communication (verbal and written)
Data analysis
Problem-solving
Mathematical concepts (fractions, percentages, ratios)

Location

Field work
Office time

Work Type

Hybrid

Experience Level

3-5 years of experience in the electric or natural gas utility industry, facilities management, HVAC design or sales, commercial and industrial lighting, conservation and energy management, or related experience
2-3 years of experience in energy efficiency and/or energy modeling

Education Level

Bachelor’s degree or equivalent experience
Technical school degree

Salary/Compensations

$70,000 to $75,000 annually

Benefits

Medical coverage
Dental coverage
Vision coverage
Retirement benefits
Paid time off
Paid holidays
Other company-sponsored benefits and programs

About the Company

Franklin Energy is redefining the clean energy future as the only integrated provider of comprehensive solutions, combining unmatched expertise in strategic consulting, program delivery, product solutions, and design/build services.
Powered by advanced AI-driven technology platforms, they deliver seamless, tech-driven support across the entire energy service ecosystem to accelerate impactful change and ensure an unmatched customer experience.
Since 1994, Franklin Energy has been a trusted partner in protecting communities and our planet, paving the way for a sustainable future for all.
Learn more at www.franklinenergy.com and join us in leading the clean energy revolution.

Equal Opportunity

An Equal Opportunity Employer