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About the Role

As a Client Success Manager, you will collaborate with clients to ensure they fully adopt and leverage our suite of solutions. This entails cultivating a trusted advisor relationship in order to drive campus leadership toward achievement of their goals. You will then leverage the relationships you’ve built to drive client development efforts that organically grow the partnership and drive advocacy amongst our community of users.

Responsibilities

Collaborate with current clients to drive adoption and ensure achievement of client goals and objectives with Watermark platforms.
Develop action plans and align internal resources to meet client needs.
Build trusted relationships with key client stakeholders.
Support clients in effectively driving change on their campuses.
Partner with Sales to drive expansion through cross and upsell opportunities.
Partner with the Watermark executive team for top account management.
Identify risks within your client portfolio and initiate playbooks.
Document client information, activities, and interactions.
Create services opportunities by introducing Academy training and Services packages.
Participate in the implementation phase as a strategic consultant.
Meet regularly with manager to discuss challenges, risks, and opportunities.
Contribute to the growth and development of a world-class CSM team.

Requirements

Experience defining institutional outcomes and driving the institution toward those outcomes through value-added conversations and strategic reviews.
Experience presenting and positioning solution ROI to Deans, Directors, and institutional leadership (Provosts, VPs, Presidents).
Ability to flourish in a multi-tasking environment, comfortably re-adjusting priorities as needed.
Ability to work both independently and in collaborative/team settings, taking ownership of assigned tasks.
Excellent interpersonal skills, with a proven ability to communicate efficiently with individuals at all levels.
Ability to absorb knowledge quickly, work well under pressure, and thrive in a constantly changing environment.
Willing and able to travel periodically (3-4 trips annually; up to 25%).
A high level of competence in communication, critical thinking, reasoning, and computer skills.

Skills

Communication
Critical thinking
Reasoning
Computer skills

Location

Austin, TX

Work Type

Hybrid

Experience Level

1-2 years prior experience managing a client portfolio
Preference for those with experience in Sales or Account Management
Experience presenting to audiences of all sizes, both in-person and virtually

Education Level

Bachelor’s degree in business or a related field
Higher Education background required

Salary/Compensations

$70K – $75K (+ $30K commission)

About the Company

Watermark is a global, high-growth SaaS provider of assessment software for higher education institutions worldwide.
We have spent the last 20 years helping thousands of colleges and universities spend less time collecting data and more time learning from it.
We have been recognized with multiple awards including EdTech’s Overall Higher EdTech Solution of the Year, Edtech Breakthrough, The TITAN Business, and the Stevie Award.
Our phenomenal team of people is at the heart of everything we do.

Equal Opportunity

Watermark is committed to fair and equitable pay practices for all qualified candidates.
We are continually strengthening the rich diversity in our workplace — the primary reason we succeed and we’re proud to be an equal opportunity employer.
We work together to provide an inclusive hiring experience where all qualified applicants receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, veteran status, or any other non-merit based or legally protected grounds.