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About the Role
As a Service Specialist on the National Client Services team, you will play a key role in delivering exceptional client service and supporting the day-to-day management of a diverse portfolio of clients. You will coordinate policy administration, manage renewal and servicing activities, and contribute to delivering high-quality outcomes for clients in a fast-paced, collaborative environment.
Responsibilities
- Provide administration support to Account Brokers regarding client insurance/risk needs.
- Engage in communication with clients through phone calls, emails, and face-to-face meetings to support their insurance requirements.
- Participate in insurance policy pre-renewal, renewal, and post-renewal activities including drafting quotations, endorsements, certificates of currency, cancellations, and creating renewal reports.
- Prepare, lodge, and invoice insurance policies accurately and timely.
- Attend client meetings and work on tender processes, client renewals, claims, and other insurance broking duties.
- Manage key stakeholder relationships with Senior Brokers, Underwriters, Client Executives, and Client Managers.
- Enhance the client experience through outstanding customer service.
Requirements
- Strong administration and customer service skills.
- Excellent attention to detail.
- Strong verbal and written communication skills.
- Strong problem-solving skills.
- Ability to work in a close team environment.
- Ability to work within tight timeframes.
- Familiarity with Microsoft Office 365, Email systems, Teams, and Google Drive.
- Ability to work independently and proactively without supervision.
- Curious, highly motivated, and engaged.
- Polished and credible professional demeanor.
Skills
- Customer service
- Administration
- Communication (verbal and written)
- Problem-solving
- Teamwork
- Time management
- Microsoft Office 365
- Email systems
- Microsoft Teams
- Google Drive
- Independent work
- Proactive work
Location
- Aon office
- Remote
Work Type
- Hybrid
- Full-time
Experience Level
- Entry level
Benefits
- Comprehensive benefits package
- Agile, inclusive environment
- Work/life balance support
- Two Global Wellbeing Days per year
- Smart Working flexibility
- Continuous learning culture
- Ongoing support and mentoring
- Pathway for career progression
About the Company
- Aon is in the business of better decisions.
- We shape decisions for the better to protect and enrich the lives of people around the world.
- As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
Equal Opportunity
- We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com