Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

This role provides day-to-day leadership and technical mentoring to the claims team, ensuring the delivery of a cost-effective, professional, and customer-focused claims service, while developing staff and implementing quality initiatives. It has a significant focus on leadership, customer service, and continuous improvement.

Responsibilities

• Ensure the claims team delivers exceptional Customer Service in a manner that upholds the SIRA Customer Service Principles
• Manage the day to day operations of the Specialty Claims team – a hybrid portfolio of claims consisting of Medical Negligence, Historic Abuse and other claims
• Ensure the delivery of cost effective, professional and customer-focused claims service
• Lead quality assurance activities, including audit results, data integrity, process refinements
• Lead Tier 1 activities and drive continuous improvement initiatives and prevent any recurring or systemic incidents
• Manage team performance in line with team targets and service level agreements
• Ensure appropriate team capability with effective recruitment and staff development planning
• Provide day-to-day management and technical expertise to the team
• Manage approvals outside of team delegations in relation to payments, letters, declinatures, mediations, etc

Requirements

• At least 7 years insurance experience with 3 years management experience over your insurance career
• Strong technical expertise in General Liability, Historic Abuse and/or Professional Indemnity claims handling
• Ability to build and develop business relationship with clients and Service Providers
• Ability to comply with relevant state legislation
• Insurance policy interpretation skills
• Stakeholder management
• Strong level of interpersonal skills
• Negotiation skills
• Excellent customer service skills
• Commitment to quality and accuracy

Skills

• General Liability
• Historic Abuse
• Professional Indemnity
• Stakeholder management
• Interpersonal skills
• Negotiation skills
• Customer service skills

Location

• WFH flexibility

Work Type

• Permanent full-time
• Flexible and hybrid work arrangements

Experience Level

• 3 years management experience
• 7 years insurance experience

Education Level

• ANZIIF Executive Certificate in General Insurance Claims or AQF Diploma of General insurance or industry equivalent (desirable)

Salary/Compensations

• Competitive salary

Benefits

• Flexible work arrangements – including WFH
• Paid Parental Leave
• Excellent working environment
• Opportunities for ongoing education and development
• Service recognition awards
• Employee assistance program for yourself and immediate family members
• Peer support program
• Corporate health insurance discounts
• Wellness programs
• Additional purchased leave
• Novated leases
• Access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers!)
• Reproductive leave
• Birthday Club - have a day off during your birthday month
• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers!

About the Company

• Gallagher Bassett helps clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives.
• We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers.
• We’re a team that shows up, stands together, and leads with purpose.
• Gallagher Bassett is a member of the Diversity Council Australia.
• Gallagher Bassett is a global leader in risk management and claims services.
• Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
• Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities.
• We see inclusion as a conscious commitment and diversity as a vital strength.

Equal Opportunity

• Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply.
• We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.
• Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
• Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.
• In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.