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About the Role

As a Floor Supervisor at The Addison, you'll lead service delivery across the restaurant, bar, and live entertainment spaces, ensuring exceptional guest experiences. You will support, coach, and inspire front-of-house colleagues while upholding high standards of service and atmosphere.

Responsibilities

• Lead, motivate, and support front-of-house teams during service, ensuring exceptional guest experiences and consistently high service standards.
• Act as a visible presence on the floor, building guest relationships, handling escalated concerns professionally, and ensuring every visit exceeds expectations.
• Coordinate service across restaurant, bar, and event spaces, working closely with kitchen and management teams to deliver seamless operations.
• Coach, train, and develop team members, providing on-the-spot guidance and leading by example to foster a positive and high-performing culture.
• Maintain the highest standards of presentation, cleanliness, health & safety, licensing compliance, and operational excellence throughout the venue.

Requirements

• Previous supervisory experience within restaurants, premium hospitality, hotels, members' clubs, cocktail bars, or lifestyle-led venues.
• A passionate hospitality professional with a natural ability to lead teams and create memorable guest experiences.
• Strong communication and interpersonal skills, with the confidence to engage guests, motivate colleagues, and manage challenging situations effectively.
• The ability to remain calm, organised, and solutions-focused in a fast-paced, high-energy environment.
• A genuine enthusiasm for food, drink, live entertainment, and hospitality, with a desire to contribute to the success of a new venue launch.

Skills

• Leadership
• Guest Relations
• Team Motivation
• Communication
• Interpersonal Skills
• Problem-Solving
• Operational Excellence

Location

• Olympia

Work Type

• Casual
• Flexible Working

Experience Level

• Supervisory

Salary/Compensations

• Competitive Rate of Pay above the London Living Wage

Benefits

• Flexible Working
• Weekly Pay
• Sociable Workforce
• Opportunities to Grow
• Gain valuable experience in the live events industry
• Access to opportunities across Legends Global

About the Company

• The Addison is a new destination where world-class music, exceptional hospitality and unforgettable experiences come together in the heart of Olympia.
• Legends Global is committed to leading the entertainment industry towards a greener, faster, and more innovative digital future.

Equal Opportunity

• We are committed to active inclusion, diversity, and equal opportunities.
• We welcome discussions about flexible working arrangements.
• If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application.
• We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.