Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

This role leads Cleaning Leads and Supervisors across an assigned portfolio, owning quality, labor cost, vendor relationships, and client communication. The focus is on proactively identifying and resolving issues to prevent client complaints and ensure standards are met.

Responsibilities

• Monitor job site productivity across assigned accounts, ensuring scope, service standards, and labor cost remain on track.
• Manage supply par levels, ordering necessary items within policy.
• Support inventory counts for equipment and supplies.
• Identify cost savings opportunities without compromising quality.
• Manage supplies and operational costs according to budget.
• Conduct regular job site visits and inspections to assess account status.
• Manage vendors and preferred partners, holding them to high standards.
• Address service issues directly with account stakeholders for rapid resolution.
• Proactively identify potential problems before they escalate into client complaints.
• Maintain accurate and up-to-date documents, forms, schedules, and memos.
• Ensure team members are in uniform and presentable for every shift.
• Complete a Workplace Inspection Checklist for each account monthly.
• Manage employee performance to maintain quality and productivity standards.
• Conduct site-specific training, including WHMIS, AODA, and Health and Safety.
• Coach and mentor site staff regularly.

Requirements

• Prior experience leading teams and managing service delivery in a fast-paced, client-facing environment.
• Strong problem-solving and critical-thinking skills.
• Solid data analysis skills.
• Ability to train and coach people effectively.
• Strategic thinking.
• Strong interpersonal skills for managing people and client relationships daily.
• Ownership of outcomes.
• Agility in response to change.
• Partnership approach with team and clients.
• Progressive mindset for finding better work methods.
• Persistence in overcoming challenges.
• Consistency in performance.

Skills

• Quality assurance
• Service delivery management
• Team leadership
• Budget management
• Vendor management
• Client relations
• Problem-solving
• Data analysis
• Coaching and mentoring
• Strategic thinking
• Interpersonal skills

Location

• Field and site-based

Work Type

• Full-time
• Onsite

Experience Level

• Management experience

Salary/Compensations

• $40,000–$50,000
• 5% bonus tied to QA and inspection scores, labor cost to budget, client satisfaction, and company performance modifier

Benefits

• Car allowance
• Health benefits

About the Company

• Impact Cleaning Services has over 70 years of experience in the commercial cleaning industry.
• The company is family-owned with a strong focus on employee well-being, reflected in a high employee NPS (+52) and low turnover.
• Impact has grown significantly while maintaining its core values and commitment to quality service and client partnerships.

Equal Opportunity

• Impact is an equal opportunity employer and considers all applicants without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
• Impact is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.