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About the Role

As a Customer Success Manager, Civil Government, you will manage and expand relationships with public sector entities across Europe, the Middle East, and Africa. You will help customers maximize the value of Planet’s imagery and geospatial solutions, ensuring effective integration into their workflows for critical applications. The ideal candidate will have experience with government entities, navigating complex government structures, and understanding procurement cycles.

Responsibilities

Take full accountability for gross and net retention metrics across your book of business.
Partner closely with Account Executives to build unified strategies.
Map out long-term account trajectories proactively.
Co-create success plans and QBRs that enable customers to clearly measure and present the business impact and ROI of Planet solutions.
Build strong relationships across complex stakeholder networks.
Lead cross-functional internal teams through critical account milestones.
Navigate high-stakes customer situations with composure and sound judgment.

Requirements

4+ years of experience in Customer Success, account management or a similar customer facing role, ideally supporting government organizations as a customer.
Bachelor's degree in a relevant field.
Good working knowledge of remote sensing, GIS, or geospatial imagery products.
Experience working closely with sales organizations and a firm grasp of commercial business models.
Ability to read the room, pick up on what a customer is not saying, and adjust your tone, depth, and brevity.
Excellent verbal and written communication skills in Russian and English.
Willingness to travel to connect with customers and internal teams.

Skills

Remote sensing
GIS
Geospatial imagery products
Customer Relationship Management (CRM) tools
Customer Success (CS) tools
Salesforce
Gainsight
Zendesk
Public Procurement
Tender Processes

Location

London
Berlin
Haarlem

Work Type

Full-time
Hybrid

Experience Level

4+ years

Education Level

Bachelor's degree

Salary/Compensations

€51.280—€64.080 EUR

Benefits

Paid time off including vacation, holidays and company-wide days off
Employee Wellness Program
Home Office Reimbursement
Monthly Phone and Internet Reimbursement
Tuition Reimbursement and access to LinkedIn Learning
Equity
Volunteering Paid Time Off

About the Company

Planet designs, builds, and operates the largest constellation of imaging satellites in history.
This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors.
We are both a space company and data company all rolled into one.
Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles.
We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth.
Join Planet and be a part of our mission to change the way people see the world.
Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands.

Equal Opportunity

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply.
Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws.
Know Your Rights.
If you have a disability or special need that requires accommodation during the hiring process, please reach out to accommodations@planet.com or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you.