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About the Role

As a Customer Success Manager, Civil Government, you will manage and expand relationships with public sector entities across Europe, the Middle East, and Africa. You will help customers maximize the value of Planet’s imagery and geospatial solutions, ensuring effective integration into their workflows for critical applications. The ideal candidate will have experience with government entities, navigating complex government structures, procurement cycles, and integrating relationships across different countries and cultures.

Responsibilities

Take full accountability for gross and net retention metrics across your book of business, ensuring long-term customer health and growth.
Partner closely with Account Executives to build unified strategies by bringing actionable account insights and forward-looking recommendations to internal syncs.
Map out long-term account trajectories proactively to identify capacity gaps, risks, and expansion opportunities early.
Co-create success plans and QBRs that enable customers to clearly measure and present the business impact and ROI of Planet solutions.
Build strong relationships across complex stakeholder networks, equipping internal champions with the data they need to advocate for the partnership.
Lead cross-functional internal teams through critical account milestones to ensure alignment and clear execution.
Navigate high-stakes customer situations with composure and sound judgment, prioritizing effectively under pressure.

Requirements

4+ years of experience in Customer Success, account management or a similar customer facing role, ideally supporting government organizations as a customer.
Bachelor's degree in a relevant field.
Good working knowledge of remote sensing, GIS, or geospatial imagery products, with the ability to bridge technical workflows with commercial value.
Experience working closely with sales organizations and a firm grasp of commercial business models.
Able to act as a true consultative partner who can navigate trade-offs and ensure customer requests align with strategic and financial goals.
Ability to read the room, pick up on what a customer is not saying, and adjust your tone, depth, and brevity depending on whether you are speaking with a technical lead or an executive.
Excellent verbal and written communication skills in Russian and English.
Willingness to travel to connect with customers and internal teams.

Skills

Proficiency in using Customer Relationship Management (CRM) and Customer Success (CS) tools (e.g., Salesforce, Gainsight, Zendesk) to manage workflows and report on team metrics.
Ability to translate customer data into actionable insights.
Experience leading organizational change management efforts.
Experience with Public Procurement and Tender Processes.

Location

London
Berlin
Haarlem
Remote

Work Type

Full-time
Hybrid

Experience Level

4+ years

Education Level

Bachelor's degree

Salary/Compensations

£51,840—£64,800 GBP

Benefits

Paid time off including vacation, holidays and company-wide days off
Employee Wellness Program
Home Office Reimbursement
Monthly Phone and Internet Reimbursement
Tuition Reimbursement and access to LinkedIn Learning
Equity
Volunteering Paid Time Off

About the Company

Planet designs, builds, and operates the largest constellation of imaging satellites in history.
This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors.
We are both a space company and data company all rolled into one.
Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles.
We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth.
Join Planet and be a part of our mission to change the way people see the world.
Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands.

Equal Opportunity

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply.
Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws.
Know Your Rights.
Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the hiring process, please reach out to accommodations@planet.com or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you.
Planet is committed to providing an exceptional interview experience for all candidates. We currently use Metaview to better focus on candidates and less on trying to capture notes. As such, with the candidate's consent, select interviews may be recorded and include a "Planet AI Notetaker" for transcription and summarization purposes. Should an interview involve use of AI interview technologies, the candidate will receive notification and have the ability to opt out both in advance and/or real-time. Opting out will not affect one's candidacy.
Planet embraces Artificial Intelligence (AI) tools, and we encourage its responsible use. We understand that candidates may use various resources, including AI tools, to prepare for interviews and assessments. However, during any live interview stage or when actively completing assessments for this position, the use of AI tools—e.g. Large Language Models (LLMs), deep fake technology, etc.—is strictly prohibited unless explicitly prompted by an interviewer or assessment instructions. If you are unsure about acceptable use, please contact your recruiter for clarification. If an AI tool or similar technology is desired as an accommodation, please contact accommodations@planet.com with your request for assistance. Your message will be confidential, and we will be happy to assist you. Violation of this policy may result in disqualification of your application.