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About the Role

Loopstra Nixon LLP is seeking a responsive, solutions-oriented, and service-focused IT Support professional to join our Information Technology team and provide day-to-day technical support to users across the Firm. This role is responsible for delivering timely and effective technical assistance across a range of hardware, software, connectivity, telecommunications, and other technology-related needs, ensuring lawyers and staff have reliable access to necessary technology and systems.

Responsibilities

• Provide responsive day-to-day technical support to lawyers, staff, and other end users.
• Troubleshoot and resolve hardware, software, connectivity, printer, and peripheral issues.
• Diagnose and resolve software and hardware configuration issues.
• Assist with telecommunications setup, support, and troubleshooting.
• Diagnose and resolve basic network and connectivity issues.
• Escalate complex or unresolved technical issues as appropriate while ensuring timely follow-up with users.
• Provide on-site technical support at the Firm's Vaughan office as required.
• Set up, configure, deploy, and maintain computers, peripherals, and other technology equipment.
• Assist with software updates, application deployments, system upgrades, and technology rollouts.
• Support the administration and maintenance of the Firm's internal systems and applications.
• Monitor systems and devices for viruses, spyware, malware, and other unauthorized software, and take appropriate action in accordance with Firm policies.
• Assist with maintaining the Firm's technology assets and equipment across office locations.
• Deliver professional, courteous, and solutions-focused support to users with varying levels of technical knowledge.
• Assist with end-user training on Firm technology, systems, and applications.
• Work collaboratively with other departments to develop or update technology training materials and user resources as required.
• Provide clear guidance to users on technology processes, tools, and best practices.
• Create and maintain documentation relating to IT systems, procedures, configurations, and processes.
• Assist with technology projects, implementations, upgrades, and other departmental initiatives.
• Identify recurring technical issues and opportunities to improve IT processes and the end-user experience.
• Perform other IT-related duties, projects, and assignments as required.

Requirements

• An interest in technology and a desire to develop your skills and build a career in IT.
• A basic understanding of computer hardware, Windows operating systems, Microsoft applications, printers, and common office technology.
• Strong problem-solving skills and a willingness to learn new technologies.
• A customer service-oriented mindset with the ability to communicate clearly and professionally with users.
• Strong organizational skills and the ability to manage multiple requests and priorities.
• A collaborative, dependable, and positive approach to your work.
• Ability to maintain professionalism, discretion, and confidentiality.
• Ability and willingness to travel between the Firm's Head Office and Vaughan office as required.
• Previous IT support or professional office experience is an asset but is not required.

Location

• On-site
• Vaughan

Work Type

• Full-time
• On-site

Education Level

• College or university education in Information Technology, Computer Systems, Computer Science, or a related field is preferred; relevant technical training or experience will also be considered.

Salary/Compensations

• Salary range of $50,000 to $65,000, commensurate with experience.

Benefits

• Comprehensive health and dental benefits.
• Health Care Spending Account.
• Professional development and education assistance.
• Wellness and employee engagement programs.

About the Company

• Loopstra Nixon LLP is seeking a responsive, solutions-oriented, and service-focused IT Support professional to join our Information Technology team and provide day-to-day technical support to users across the Firm.
• This position is being added to complement and expand the Firm's existing Information Technology team.

Equal Opportunity

• We are committed to providing an inclusive and accessible recruitment process. Accommodation is available upon request for candidates taking part in all aspects of the selection process.
• We do not use artificial intelligence (AI) to screen or assess candidates during our recruitment process.