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About the Role

Canduct Industries is seeking a Customer Production Coordinator in London, ON, to act as a liaison between customers and the production team, providing essential administrative support.

Responsibilities

• Maintains customer records by updating account information.
• Receives and creates customer orders by gathering, analyzing, and inputting data into the Company’s Visual ERP system.
• Reads, analyzes, and organizes customers Bill of Materials and drawings.
• Prepares purchase requisitions for purchased components.
• Works closely with the Planning team to obtain manufacturing due dates and prepares product work orders.
• Works with Production Supervisors, Lead Hands, and Shipping department to ensure customer needs are met.
• Monitors and advises customers of order status, delivery times, and shipping status.
• Resolves product or service challenges with the Quality/Production departments by clarifying customer issues/requests, solving the problem, and following up to ensure satisfaction.
• Keeps records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Prepares pre-shipping documents for shipper (manifest list/weights, package specifications, Customer order pricing updates based on shipping weights, etc.).
• Ensures output meets quality standards.
• Performs additional duties as assigned within the department.

Requirements

• 2-3 years of customer service experience.
• Ability to read blueprints is required.
• Production knowledge and computer savvy.
• Intermediate-to-advance Microsoft Excel & Word skills.
• Attention to detail, accuracy, and time management.
• A proactive individual with the ability to solve problems.
• Ability to work independently as well as in a dynamic team setting.
• Reliable transportation to and from work.
• English written & verbal communication skills.

Skills

• Customer service
• Administrative support
• Data entry
• Bill of Materials analysis
• Drawing analysis
• Purchase requisition preparation
• Work order preparation
• Customer communication
• Problem-solving
• Record keeping
• Microsoft Excel
• Microsoft Word

Location

• London, ON

Work Type

• Onsite
• Full-time

Experience Level

• 2-3 years

Education Level

• Diploma in Engineering or business-related fields are an asset.

Salary/Compensations

• Starting salary from $50K

Benefits

• Excellent growth and advancement opportunities.
• Clean and safe work environment.
• Company provided PPE and shoe allowances.
• On the job training.
• Growth opportunities.
• Company social events.
• Competitive compensation package.
• Benefit package.
• Generous RRSP program.
• Employee and Family Assistance Program.
• Potential for annual bonus.

About the Company

• Canduct Industries is a leading manufacturer in electrical insulation, primarily used for cooling for oil cooled transformers.

Equal Opportunity

• Canduct is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential.
• Canduct is committed to diversity, equity, and inclusion in our workplaces.
• All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law.