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About the Role

The People Operations Administrator will join our People team to support the processing side of the employee lifecycle, including right-to-work checks, referencing, DBS & Professional registration renewal, contract changes, and employee data. This is a hands-on, execution-focused role ensuring accurate and timely processing of administrative tasks critical for compliance and operational efficiency as the company scales.

Responsibilities

Process right-to-work checks, DBS renewals, professional registration, references, and mandatory training records accurately and on time.
Keep employee data, contracts, and changes clearly and correctly documented in Humaans, our HRIS.
Track policy sign-offs and chase outstanding actions before they become overdue.
Flag potential issues such as missing documents, approaching deadlines, or system mismatches proactively.
Support onboarding and offboarding processing, including contracts, system set-up, and documentation.
Prepare accurate, timely paperwork for starters, leavers, and changes to employment.
Support the payroll process by ensuring changes are logged correctly and on time.
Self-check own work to ensure high accuracy.
Identify patterns in repeated errors or bottlenecks and raise them.
Look for opportunities to use tools and automation to reduce manual, repetitive tasks.
Work closely with the People Ops Associate and Senior People Partners to maintain consistent records and processes.
Manage the People inbox via Zendesk, responding to routine employee queries and escalating complex issues.

Requirements

Strong administrative background, including some HR admin experience.
Experience working within a large organisation with mature, established processes.
Comfortable with high-volume, repetitive administrative work.
Excellent attention to detail and accuracy under volume.
Understanding of the importance of compliance and appropriate handling of confidential employee data.
Comfortable learning and working within an HRIS (Humaans).
Good written communication for routine employee correspondence.

Skills

Attention to detail
Accuracy
Compliance
HRIS
Written communication
Administrative background
HR admin experience
Process management
Problem-solving
Solutions mindset

Location

Hybrid working: three days in the London office (Mon/Wed/Thu) and two days remote.
Office: 140 Borough High Street, London, SE1 1LB

Work Type

Full-time

Experience Level

Entry level
Mid level

Salary/Compensations

£35,000 per year (with flexibility based on experience)

Benefits

Salary reviews
5% employer pension contribution
Equity through Share Options
Optional Private Medical Insurance
Employee Assistance Programme
Home Office Equipment Allowance
37 days of annual leave (28 standard days, plus eight bank holidays, plus your birthday off)
Option to buy up to 5 additional days of leave
2 days per year of special leave
Premium performance company laptop
NHS discounts, including the Blue Light Card

About the Company

Paloma's mission is to make NHS autism and ADHD assessments and care accessible within 4 weeks of a GP referral, helping every child achieve their potential.
In May 2026, Paloma reduced waits to 3 months by taking a product-first approach, building in-house technology (including an AI documentation tool), and investing in clinician workforce expansion.
Paloma is loved by families (4.9/5 Trustpilot and Google ratings), CQC registered, clinically-led with over 80 clinicians, and backed by leading healthcare investors.
The company is community-driven, with passionate, mission-driven, and innovative team members.
Paloma aims to further reduce wait times for assessments and build new services to support families and children after diagnosis.

Equal Opportunity

Paloma Health is an equal opportunity employer committed to diversity and inclusion in the workplace and throughout the application process.
We do not discriminate based on any protected characteristic.
Paloma Health ensures that supporting people to be safe is at the heart of our work and a key priority.
As part of our pre-employment checks, you will be asked to complete a Disclosure and Barring Service (DBS) check at Enhanced, Standard or Basic level depending on your role.
We are committed to safer recruitment practices and expect all applicants to share our dedication to safeguarding.