Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Serve as the guest liaison with the hotel operations team to execute successful events by detailing group and events sales bookings that maximize revenues and create up-sell opportunities.

Responsibilities

• Serve as the liaison between clients and Commodore Perry Estate, delivering a luxury guest experience grounded in heartfelt service.
• Complete, review, and distribute Banquet Event Orders (BEOs) and Resumes for all assigned groups and catering events.
• Offer upgrade options, collect contracted deposits, and obtain client signatures on BEOs.
• Communicate group details and changes to all hotel departments, ensuring client needs are met for a flawless experience.
• Conduct pre-convention meetings with guests and hotel staff to ensure event expectations are met.
• Conduct post-convention meetings to gather feedback for associate recognition and identify areas for improvement.
• Monitor guest room block and event space to ensure contractual obligations are met.
• Initiate release of unused guestrooms and event space on the cut-off date to allow for re-sale.
• Communicate with guests regarding potential attrition charges due to low pickup.
• Oversee and administer the payment process, securing payment of invoices and ensuring accuracy.
• Maintain booking activities in Delphi, documenting communication between guests, hotel staff, and accounting.
• Assist the Director of Sales and Director of Catering with sales duties, including site tours and selling catering events.
• Ensure group clients can make reservations and receive accurate and timely billing.
• Build group masters, set up billing and routing, follow up on rooming lists, and enter names in the PMS.
• Submit commission payments and review group no-shows.
• Confirm VIP group reservations are blocked in the correct room types.
• Actively participate in BEO and Resume meetings, creating excitement and providing clarification.
• Greet clients upon arrival and make introductions to the Banquet Manager or Captain.
• Check on groups during meal functions and transitions, and see groups off with a fond farewell.
• Foster a strong relationship with the operations teams.
• Perform any other duties as required.

Requirements

• Minimum two (2) years of Event Sales experience or two (2) years in hotel Event Services, Banquet, Group Sales, or an equivalent combination of education and experience.
• Prior experience with the Group, and/or Social Event market segments.
• Experience at a luxury hospitality property.
• Knowledge of Delphi and Opera or similar operating systems.

Location

• Austin

Work Type

• Full-time
• Management

Experience Level

• Senior

Education Level

• Bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major

About the Company

• Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs that bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service.
• Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports, united by a mission to build breakthrough brands that redefine the status quo.

Equal Opportunity

• 4100 Red River Holdings LLC is an Equal Opportunity Employer, M/F/D/V.
• 4100 Red River Holdings LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
• This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.