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About the Role
As part of the B2B Logistics Operations Execution Team, you will serve as the operational interface to our customers, resolving incidents quickly and reliably while continuously improving collaboration. Your deep expertise in logistics, supply chain management, and e-commerce will enable you to anticipate customer challenges and transform them into improvements.
Responsibilities
- Ensure adherence to customer-specific SLAs within your client portfolio.
- Proactively organize problem resolution for existing logistics solutions in collaboration with internal departments and customers.
- Coordinate closely with Account Management and other internal departments to optimize logistics and transport processes for our clients.
- Communicate with customers' operational contact persons in German and English to build long-term, trusting relationships.
- Independently create performance reports using Excel and PowerPoint.
Requirements
- Operational experience in parcel logistics (KEP), transport, or warehouse management within an e-commerce environment.
- Experience in B2B customer communication and customer service.
- Data-driven work approach and strong service orientation.
- Proficient in MS Office applications, especially Excel.
- Fluent German and English (C1 or higher).
Skills
- Logistics
- Supply Chain Management
- E-commerce
- Customer Service
- MS Excel
- MS PowerPoint
Location
- Berlin
Work Type
- Hybrid
- Remote
Experience Level
- Operational experience in parcel logistics (KEP), transport, or warehouse management within an e-commerce environment
- Experience in B2B customer communication and customer service
Benefits
- Bi-monthly team lunches
- Platform with corporate benefits
- German courses
- Flexible and hybrid working model
- Up to two months per year remote work from almost anywhere
- Mission Zero: Climate neutrality and long-term impact
- Vibrant culture and community
- Inclusive environment
About the Company
- Seven Senders connects people and markets, simplifying international shipping.
- Europe's leading platform for cross-border parcel shipping, enabling e-commerce companies to scale internationally and reach millions of consumers worldwide.
- Combines state-of-the-art technology with strong local delivery partners for efficient, door-to-door parcel delivery.
- Founded in Berlin in 2015, now a team of over 200 logistics and tech experts.
- Works with renowned clients like Flaconi, Shop Apotheke, and Tamaris.
- Aims to shape the future of parcel delivery in Europe.
Equal Opportunity
- We value diversity and welcome all applicants regardless of ethnicity, religion, national origin, sexual orientation, gender identity, age, or disability.