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About the Role

This role is a part-time / job-share position with another person, fully office-based, responsible for reception and office management duties to ensure a welcoming and efficient environment.

Responsibilities

• Meeting and greeting staff, clients, and visitors with a five-star welcome.
• Managing reception and front of house to ensure a tidy and presentable entrance.
• Maintaining a welcoming and positive culture, radiating Medialab’s values.
• Offering and providing refreshments for meetings, organizing internal team lunches, and catering for in-house meetings.
• Managing incoming phone calls in a friendly and professional manner.
• Sorting and distributing post, dealing with deliveries, and booking couriers.
• Handling office security, including opening and locking up each day across 4 floors.
• Managing meeting rooms, including diary invites and schedule changes.
• Organizing internal catering, weekly online office supplies/fruit shop orders, training/company meeting food orders, and drinks fridges.
• Managing stock and ordering stationery, office supplies, and company-branded merchandise.
• Managing employee joiners & leavers by allocating new passes/locker keys and ensuring returns are logged.
• Ensuring general office upkeep across four floors, including meeting rooms, kitchen areas, and storage areas.
• Maintaining the employee desk booking tracker, Kadence.
• Updating company noticeboards, posters, and blackboards with weekly team updates.
• Providing general ad-hoc admin support for Operations, HR, and other teams.
• Arranging handymen/tradespeople for office fixes and supporting fire drills.

Requirements

• Ability to manage reception, greet visitors professionally, handle phone calls, and maintain a tidy, welcoming entrance.
• Hands-on experience keeping facilities, meeting rooms, and kitchens presentable, stocked, and running smoothly.
• Competency in managing meeting room diaries, tracking desk bookings, and handling inventory/ordering.
• Dependability to manage daily opening and locking up procedures across 3 floors.
• Experience managing calendars and meeting rooms.
• Experience working with clients / front desk.
• Friendly, warm, and positive attitude.
• A strong "can-do" attitude.
• Ability to assist with meeting room tech support and liaise with external IT support teams to resolve screen or meeting room issues.

Skills

• Front of House Management
• Reception Management
• Visitor Greeting
• Phone Call Handling
• Office Upkeep
• Meeting Room Management
• Inventory Management
• Ordering Supplies
• Security Management
• Calendar Management
• Client Interaction
• Administrative Support
• Scheduling
• Tech Support Coordination

Location

• Office-based

Work Type

• Part-time
• Job-share
• Office-based

Experience Level

• Not specified

Education Level

• Not specified

Salary/Compensations

• Competitive salary package

Benefits

• Competitive salary package
• Pension
• Season ticket loans
• Cycle to work scheme
• Weekly social events
• Summer parties
• End of year parties
• Generous holiday entitlement that increases with long service
• Christmas closure
• Birthday day off
• Holiday buy scheme
• Flexi-hours
• Work abroad scheme
• Cultural bank holiday swaps
• Friday Summer hours
• Meritocratic approach to progression
• Quarterly reviews
• CPD Platinum accredited training
• Mentoring
• Leadership support
• Private medical insurance
• Health cash plan
• Gym discounts
• Wellbeing apps
• Mental Health First Aiders
• Free professional counselling
• Enhanced parental leave pay
• Life assurance
• Paid charity days
• Sustainability initiatives
• Retail discounts
• Long-service trips
• Unforgettable team culture

About the Company

• Medialab is the UK’s leading independent media agency, and one of the fastest growing in the industry.
• We’re a media agency that’s made differently: purpose-led, data-driven, founder-run and proudly independent.
• Our entrepreneurial spirit means success is recognised and rewarded.
• We are IPA Effectiveness accredited, an IPA People-First agency, and All In Champions.
• Our independence means we can focus 100% on doing the right thing to secure success for our clients and our brilliant people.
• We work with a wide variety of clients including Hovis, IG, Sharps Bedrooms, SunLife, Standard Life, Ancestry, Laithwaites Wine, Save the Children, Guide Dogs, Alzheimer’s Society, RNLI and Clearscore.

Equal Opportunity

• Not specified