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About the Role

Responsible for cleaning and maintaining the cleanliness of guest rooms, following established procedures and hotel standards.

Responsibilities

• Cleans a designated number of rooms per shift, including vacant and “stayover” rooms according to hotel standards.
• Removes soiled linen and places it in the appropriate storage area(s).
• Removes all trash and recyclables separately to the designated area(s).
• Removes room service trays, dishes, and carts to service landings and call for pickup.
• Makes bed according to established standards.
• Prepares and refreshes rooms in coordination with guest preferences and requests.
• Cleans dust and sanitizes all areas of the guest room, including bedroom, living room, dining room, bathroom, and closet, according to established procedures.
• Arranges all clothing items in occupied guestrooms ensuring they are folded neatly, while toiletries and shoes are organized based on Hotel standard.
• Performs deep cleaning of guest rooms and other areas when assigned.
• Utilizes Knowcross platform and other electronic applications to receive assignments, input work orders and communicate guest needs.
• Restocks amenities such as shampoo, lotions, soaps, and other standard items as required.
• Notifies the housekeeping manager on duty of any property damage or missing items.
• Participate in the hotel’s Lost & Found Program
• Reports any required repairs or maintenance.
• Complies with all Work Rules, Safety Standards and Standards of Conduct as set forth in the Employee Handbook.
• Works harmoniously and professionally with co-workers and supervisors.
• May be assigned other duties at the discretion of management.
• Vacuum the guestroom’s carpet and wipe down furniture and baseboards according to standard in all assigned work areas.
• Adhere to lost and found and do not disturb policy.
• Effectively communicate with Housekeeping managers if work assignment is not completed.
• Any additional duties as directed by management.

Requirements

• Ability to satisfactorily communicate in English with guests, co-workers, and management to their understanding.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
• Ability to exert physical effort consistent with cleaning an industry standard number of rooms per shift (approximately a minimum of 14 credits).
• Punctuality and regular and reliable attendance.
• Interpersonal skills and the ability to work well with co-workers and the public.
• Ability to work flexible schedule (AM, PM, Overnight, Weekends & Holidays).
• Endure various physical movements throughout the work areas, such as reaching, extending arms overhead, bending and stooping.
• Ability to lift, bend, stoop, push or pull heavy loads.
• Requires lifting bundles of linen weighing up to 100 lbs.
• Ability to push or pull a vacuum and wheeled cart weighing up to 100 lbs.
• Physical Job Requirements: Lifting/Pushing/Pulling/Carrying 10 – 15% of shift: Pushes or pulls a cart weighing up to 50 pounds for up to 150 feet in one trip.
• Pulls a vacuum weighing up to 25 pounds while cleaning guestrooms and pulls a vacuum for up to 150 feet in one trip.
• Bending/Kneeling: 30% of shift: Bends to make beds and while reaching to clean low areas, behind furniture and fixtures in the hotel room.
• Mobility: 100% of shift: Continuous mobility is required.
• Continuous Standing: 100% of shift: Continuous standing is required.
• Environment Physical Job Requirement: Hearing, vision, speech, and literacy.
• Protective Clothing: Must wear gloves when cleaning bathrooms, emptying trash, etc. Approx. 20% of the time in guest rooms.
• Equipment Operation: 15% of shift: Operate a vacuum weighing up to 25 pounds.

Skills

• Prior experience in cleaning luxury hotel guest rooms
• Guest relations training
• Knowledge of proper chemical handling

Experience Level

• One - two years prior experience in cleaning luxury hotel guest rooms

Education Level

• High School graduate or equivalent vocational training

About the Company

• Equinox Hotels + Resorts is a rapidly expanding global luxury hospitality brand and management company, built on the evolution of Equinox.
• With a design-forward approach, our portfolio spans urban, resort, and destination locations worldwide, offering high-performance living in architecturally stunning spaces.
• We redefine luxury hospitality by integrating the brand’s core pillars of movement, nutrition, regeneration, and community.
• Tailored for the next generation of travelers, our hotels empower guests to reach their fullest potential, combining fitness, health, and holistic well-being into every aspect of the experience.
• From personalized services to regenerative spa treatments and nutritious dining, we create environments that energize and inspire.
• Our philosophy of "All. And Nothing." balances indulgence with simplicity, ensuring each guest thrives by amplifying performance and pushing limits, ultimately helping them achieve new heights in life.