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About the Role
YuJa Inc. is seeking a proactive, results-driven Account Manager to join our Client Success team. This role is crucial for driving post-sales success, client retention, and revenue growth through strategic upselling and renewals. You will act as a trusted advisor, ensuring clients maximize value from our solutions and identifying opportunities to expand their engagement.
Responsibilities
- Build strong relationships with enterprise clients by delivering tailored training and onboarding experiences for all SaaS products.
- Lead negotiations for agreement renewals and manage client contract changes efficiently.
- Upsell specific product enhancements, such as Add-ons or Widgets with additional, relevant beneficial features.
- Prepare and provide accurate price quotations for product upgrades and additional services in a timely manner.
- Provide in-depth training and support, ensuring clients understand and maximize the value of our solutions.
- Monitor client accounts to identify trends, risks, and opportunities, integrating insights into proactive client support strategies.
- Resolve technical issues effectively for all products, ensuring a seamless client experience.
- Deliver regular progress updates to clients and internal stakeholders, ensuring transparency and alignment.
Requirements
- 1-3 years of experience in client/customer support, with a focus on building and maintaining professional relationships.
- Strong sales skills, with the ability to identify opportunities and effectively communicate the value of product enhancements/upgrades.
- Proactive problem-solver with exceptional written and verbal communication skills.
- Confident in engaging with senior-level professionals and managing their needs.
- Ability to leverage technology to enhance client engagement and support.
- Thrive under pressure with strong emotional intelligence and the ability to empathize with diverse client challenges.
- Excellent time management, organizational skills, and a curiosity-driven approach to learning.
- Competitive, ambitious, and eager to grow in a fast-paced environment.
- Detail-oriented and personable, balancing professionalism with a fun and engaging attitude during client interactions.
- Collaborate effectively with team members to achieve shared goals and enhance client satisfaction.
- Must be currently based in Canada.
Skills
- Client Support
- Customer Support
- Relationship Building
- Sales
- Upselling
- Negotiation
- Contract Management
- Training
- Technical Support
- Communication
- Time Management
- Organizational Skills
Location
- Canada
Work Type
- Office-based
- Standard hours
- Monday to Friday
Experience Level
- 1-3 years
Salary/Compensations
- $50,000–$60,000/year base salary
- Uncapped performance-based incentives
Benefits
- Health, vision, and dental benefits (100% employer-paid)
- RRSP
- Gym subsidies
- Flexible work hours
- Paid sick days
- Fun activities and celebrations
- Office perks including company-provided snacks, drinks and events
- Employee recognition programs
- Professional growth including continuous learning opportunities and reimbursements
- Hands-on experience working with senior-level business leaders
About the Company
- YuJa, Inc. is a leading provider of cloud-based digital compliance and accessibility solutions for regulated sectors worldwide.
- Serves clients in higher education, K-12, government, and healthcare.
- Platforms include Lumina (video), Panorama (LMS accessibility), EqualGround (governance), and Verity (proctoring).
- Dedicated to building innovative solutions and a workplace where people thrive.
- Fosters career growth, continuous learning, and opportunities for advancement.
- Culture is rooted in collaboration, inclusivity, and belonging.
- Multiple-time honoree on Forbes’ list of Best Start-Up Employers in America.
Equal Opportunity
- YuJa is an equal opportunity employer and values diversity at our company.
- Committed to fostering an inclusive and accessible recruitment process and work environment.
- Does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.
- Provides reasonable accommodation at any stage of the recruitment process.
- Accommodation requests are handled confidentially.