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About the Role
As a member of the Sales Team, the Client Relations Director plays a crucial role in creating, managing, and nurturing relationships with new and existing direct clients and partners.
Responsibilities
- Prospect and develop new client leads in collaboration with the Marketing team.
- Qualify prospective clients to ensure a good fit and long-term partnership potential.
- Work with the Owner Partner Team to tailor proposals across company offerings.
- Lead the closing process and coordinate with the Finance team to ensure payment completion.
- Oversee the Experience Team to ensure client expectations are consistently exceeded across planning, homes, and staffing services.
- Build and maintain strong client relationships to drive repeat business and long-term loyalty.
- Ensure achievement of key performance indicators (KPIs), including booking quotas, prospecting activity metrics, and CSAT scores.
Requirements
- 4 or more years of experience in client relationship management or sales in travel, real estate, or another high-value product targeted to high-net-worth individuals.
- Proven track record of success in sales and increase in revenue.
- Strong experience with CRM, presentation, and other online productivity tools.
- Multi-tasking capabilities and working effectively under deadlines.
- Experience and love for international travel are highly desirable.
Skills
- Exceptional verbal and written English communication skills.
Experience Level
- 4 or more years
Salary/Compensations
- $75,000 - $85,000
Benefits
- Commission Plan structure
- 20 Days of Paid Time Off
- 5 Days of Paid Sick Leave
- 6 Days of Paid Holidays
- Work equipment stipend
- Private health insurance
- Flexible work schedule, subject to business needs and management approval
About the Company
- LVH is the premier home chartering service for the world’s elite, bringing together a collective of trusted homeowners and guests who share a passion for refinement, elegance, and elevated human experiences.
- LVH offers the finest curated experiences, unparalleled in-home full services, exclusive home management, and advisory services combined with the latest technology trends.