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About the Role

Shape how humans and AI collaborate at a leading reinsurance organization, optimizing human-AI interaction to deliver sustainable improvements in decision quality, productivity, and employee and client experience. Own projects and partner with AI product teams, business leads, and UX/UI specialists to solve practical human-AI challenges.

Responsibilities

• Own end-to-end behavioural science and human-AI consulting projects, partnering with AI product teams and business owners across reimagination, MVP development and scaling.
• Structure ambiguous business questions, diagnose behavioural and organisational challenges, and apply behavioural science and human-centred design to shape effective human-AI workflows and drive sustained adoption and intelligent AI use.
• Design interventions, helping users develop appropriate trust and understand when to rely on, challenge or verify AI outputs.
• Translate behavioural science and human-AI research into practical recommendations and conduct primary research where needed.
• Develop and test measures of overall human and AI performance, including decision quality, appropriate reliance, productivity, user experience and business value, using qualitative and quantitative methods.
• Translate project learnings into reusable human-AI principles, frameworks, tools and guidelines for L&H and the wider Swiss Re Group.
• Act as a subject-matter expert, facilitate multidisciplinary stakeholder engagement, contribute to internal publications, presentations and prioritised external client engagements.

Requirements

• An advanced degree (e.g. master's degree or PhD) in behavioural science, psychology, cognitive science, human-computer interaction, UX/user research, organisational psychology or another relevant discipline.
• Approximately 3–6 years of relevant professional experience, for example in behavioural science consulting, innovation/R&D, human-centred design, change management, or AI transformation.
• Familiarity with human-AI interaction and AI-enabled workflows, including topics such as trust and reliance, explainability/interpretability, human oversight, automation, user agency or AI adoption.
• Experience applying qualitative and/or quantitative research methods, such as interviews, observation, surveys, experiments, behavioural data analysis or usability/user testing, and translating findings into practical recommendations.
• Experience in insurance, financial services or another complex or regulated industry would be advantageous.
• Excellent written and verbal English, with the ability to communicate complex ideas clearly to a wide range of stakeholders; additional languages are a plus.
• Problem-solving and advisory skills: Able to structure ambiguous business problems, identify the underlying behavioural or human-AI challenges and structure a pragmatic approach to solving them.
• Confident communicator: Comfortable running workshops, presenting recommendations and constructively challenging stakeholders.
• Independent ownership: Able to manage multiple priorities and deliver high-quality projects with limited supervision.

Skills

• Behavioural Science
• Human-AI Collaboration Design
• Human-AI Interaction
• UX/UI
• Change Management
• AI Transformation
• Qualitative Research Methods
• Quantitative Research Methods
• Data Analysis
• Consulting
• Communication

Location

• London

Work Type

• Hybrid

Experience Level

• 3-6 years

Education Level

• Master's degree or PhD

Salary/Compensations

• GBP 46,000 - GBP 68,000

Benefits

• Competitive salary & benefits package
• Attractive performance-based variable compensation component
• Variety of global and location specific benefits

About the Company

• Swiss Re is one of the world's leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient.
• We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime.
• Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients.
• This is possible thanks to the collaboration of more than 15,000 employees across the world.
• Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking.
• We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics.
• In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.
• If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.

Equal Opportunity

• We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics.