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About the Role

Bank of America is seeking a Product Manager to develop and manage the end-to-end product life cycle for highly complex products. This role involves conducting market research, determining product pricing, developing strategies, and identifying innovative opportunities to modernize product offerings and deliver a unified customer experience. The Product Manager will ensure product management efforts are integrated with sales, marketing, operations, implementation, and customer service strategies.

Responsibilities

Own the strategy, roadmap, and business performance for Consumer Credit Card Instant Issuance and Digital Wallet capabilities, driving adoption, activation, engagement, and client satisfaction across the cardholder lifecycle.
Lead product development and lifecycle management for digital card access, wallet provisioning, onboarding, activation, and first-spend experiences, from concept through delivery and ongoing optimization.
Partner across Technology, Operations, Digital, Payments, Risk, Fraud, Marketing, and Servicing teams to deliver integrated, client-centric payment experiences and achieve business objectives.
Monitor and optimize product performance through analytics, KPIs, and client insights, leveraging data to identify opportunities, measure outcomes, and improve client engagement and operational efficiency.
Drive client experience and journey enhancements by identifying friction points, incorporating client feedback, and implementing solutions that simplify and strengthen digital payment interactions.
Conduct market intelligence and competitive analysis to identify emerging payment technologies, digital wallet innovations, and strategic opportunities that enhance competitive positioning and future growth.
Develop executive recommendations and strategic communications that inform investment decisions, roadmap priorities, product performance, and business outcomes for senior leadership.
Ensure strong governance, risk management, and regulatory compliance by partnering with Risk, Compliance, Legal, Fraud, and Control organizations throughout the product lifecycle.

Requirements

7+ years of experience in product strategy, digital product management, payments, consumer banking, credit cards, digital wallets, or financial services.
Demonstrated experience leading complex cross-functional initiatives involving technology, operations, risk, fraud, and customer experience.
Strong understanding of digital payments, tokenization, mobile wallets, card issuance, activation strategies, and digital client experiences.
Proven ability to develop business cases, influence executive leadership, and translate strategy into measurable business outcomes.
Experience leveraging data, analytics, and market insights to drive product decisions and investment priorities.
Exceptional communication, presentation, and stakeholder management skills.

Skills

Collaboration
Executive Presence
Oral Communications
Presentation Skills
Problem Solving
Attention to Detail
Continuous Improvement
Influence
Product Management
Strategic Thinking
Business Analytics
Innovative Thinking
Market Analysis
Process Management
Reporting

Location

US - MA - Boston - 175 Federal St - FEDERAL STREET BC (MA5102)
US - NY - New York - 1114 Avenue Of The Americas - Grace (NY1544)

Work Type

Onsite
Full-time

Salary/Compensations

$116,600.00 - $174,300.00 annualized salary

Benefits

Discretionary incentive eligible
Eligible for annual discretionary award based on performance
Benefits eligible
Industry-leading benefits
Access to paid time off
Resources and support

About the Company

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.
We drive Responsible Growth and deliver for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth.
We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success.
We value the unique perspectives individuals bring from all backgrounds and career paths.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.

Equal Opportunity

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.