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About the Role

We are seeking a dynamic and experienced Lease-Up Community Manager to lead the launch and ongoing success of a community. This role oversees all on-site operations, team members, and resources to ensure a smooth lease-up and long-term performance, focusing on driving leasing velocity, achieving financial and operational goals, and cultivating a vibrant, resident-centered culture.

Responsibilities

• Respond promptly to resident concerns, complaints, questions, and requests, taking appropriate action to resolve issues.
• Handle escalated resident disputes with empathy and problem-solving.
• Complete required accounting, financial, administrative, operational, and other reports accurately and timely.
• Serve as the liaison with ownership, investors, and regional/asset management teams.
• Lead ownership/partner site visits, providing performance updates, market insights, and suggestions for improvement.
• Provide recommendations for long-term asset preservation, revenue growth, and expense control strategies.
• Oversee hiring, onboarding, training, performance management, and professional development of team members.
• Ensure team members are current on required trainings and certifications and address performance issues promptly.
• Oversee the lease enforcement process, including apartment inspections, evictions, and collection of fees.
• Enforce community rules and lease policies to maintain a safe and orderly environment.
• Coordinate with legal counsel for evictions, lease disputes, and compliance matters.
• Conduct daily huddles, regular one-on-one coaching, and annual reviews with team members.
• Meet regularly with team members to assist with responsibilities and goal setting.
• Supervise sales activities to achieve community revenue and occupancy goals.
• Monitor leasing team performance and metrics.
• Conduct community tours and ensure model and vacant units are tour-ready.
• Meet targeted revenues by setting rent rates, ensuring timely collection and posting of rent and fees, making bank deposits, and preparing financial reports.
• Oversee accounts payable/receivable, invoice approvals, and vendor billing accuracy.
• Develop and execute strategies to drive NOI through rent growth, ancillary income, and expense control.
• Conduct regular community inspections to maintain safety, cleanliness, and curb appeal.
• Ensure preventative maintenance schedules are executed and amenities are fully operational.
• Promote resident satisfaction and retention by building a strong community culture.
• Monitor and respond to resident satisfaction surveys and online reviews for reputation management.
• Oversee budget creation, forecasting, and monthly variance reporting.
• Prepare and present financial performance updates to ownership/asset managers.
• Maintain confidentiality of resident and staff personal information.
• Analyze and interpret local market and economic trends impacting the community.
• Understand the competitive market set and implement marketing and leasing strategies.
• Adjust pricing and marketing strategies as needed.
• Direct and support maintenance/service operations, ensuring timely work order completion and preventive maintenance.
• Manage vendor contracts, insurance compliance, and risk management initiatives.
• Conduct team safety and OSHA trainings.
• Maintain and stay current on all applicable community licenses, inspections, certifications, and permits.
• Forecast and track capital expenditures in alignment with ownership objectives.
• Manage vendor contracts, procurement, and ensure timely completion of capital projects.
• Oversee capital projects and unit upgrades/renovations.
• Represent the community and company in the greater community, including event attendance and outreach marketing.
• Perform other duties as assigned.
• Manage the lease process utilizing the California specific Lease File Checklist to ensure all lease documents are complete, compliant, and consistently organized (for California only).

Requirements

• Bachelor’s degree from an accredited college or university preferred in Business Management, Real Estate, or related field.
• 4-6 years minimum of relevant experience in property management, sales, marketing, and customer service.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication, conflict resolution, and customer service skills.
• Detail-oriented and self-motivated with the ability to work independently, as a leader, and as a collaborative member of a team.
• Must have all licenses and/or certifications as required by State and Local jurisdictions.
• Must have a valid driver’s license to drive a golf cart on property.
• Proficiency in Internet, word processing, spreadsheet, and database management programs.
• Strong proficiency in using property management software (preferably Entrata, Yardi, and/or OneSite).
• Management and supervisory skills sufficient to hire, lead, direct, evaluate, and manage subordinate and team members.
• Ability to physically access all exterior and interior parts of the property and amenities.
• Ability to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds independently and fifty (50) pounds with assistance.
• Routine, local travel may be required.

Skills

• Property management
• Sales
• Marketing
• Customer service
• Conflict resolution
• Communication
• Leadership
• Teamwork
• Detail-oriented
• Self-motivated
• Internet proficiency
• Word processing
• Spreadsheet management
• Database management
• Property management software (Entrata, Yardi, OneSite)
• Supervisory skills
• Risk management
• Financial reporting
• Budget creation
• Forecasting
• Marketing strategy
• Leasing strategy
• Rent collection
• Vendor management
• Maintenance operations
• Compliance
• Fair Housing
• ADA
• FCRA

Location

• Charleston, South Carolina (Headquarters)
• Global (260 markets)
• North America
• Europe
• South America
• Asia-Pacific region

Work Type

• Full-time
• Onsite
• Evening and weekend work may be required

Experience Level

• 4-6 years relevant experience

Education Level

• Bachelor’s degree preferred in Business Management, Real Estate, or related field

Salary/Compensations

• May be eligible to participate in a quarterly or annual bonus program based on individual and company performance (Corporate Positions).
• May be eligible to participate in weekly, monthly, and/or quarterly bonus programs (Onsite Property Positions).

Benefits

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
• Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays for new hires.
• Birthday off after 1 year of service.
• Additional vacation accrued with tenure.
• Onsite housing discount at Greystar-managed communities (subject to discount and unit availability).
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave.
• Lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
• Charitable giving program and benefits.

About the Company

• Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing.
• Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region.
• Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally.
• Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management.
• Founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business.

Equal Opportunity

• Greystar will consider for employment qualified applicants with arrest and conviction records.
• Greystar is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable law.