Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Director of the Health and Human Services (HHS) Information Technology (IT) Identity and Access Management (IAM) Division is responsible for directing enterprise identity, authentication, access management, provisioning, governance, and identity security services for the Texas Health and Human Services enterprise. This role establishes strategic objectives, policies, standards, procedures, security controls, and technology roadmaps for identity lifecycle management supporting approximately 50,000 users. The position ensures IAM services comply with state and federal requirements, cybersecurity standards, audit expectations, and agency policies, while providing leadership for IAM modernization, identity governance, authentication services, privileged access controls, and automated provisioning.

Responsibilities

Directs IAM division operations, staffing, contracts, budgets, service delivery, and strategic initiatives.
Provides leadership to ensure secure, reliable, and efficient identity services for agency users, contractors, vendors, and external partners.
Ensures identity operations are aligned with agency strategic objectives, cybersecurity requirements, service level commitments, and operational performance expectations.
Plans, organizes, prioritizes, directs, and evaluates technology, services, resources, and personnel supporting enterprise identity management and provisioning.
Develops and manages identity governance and provisioning models that deliver secure, scalable, auditable, and efficient access management services.
Develops and executes strategic and tactical IAM roadmaps supporting identity modernization, workforce identity transformation, governance maturity, multi-factor authentication, passkey deployment, privileged access security, access certification automation, role management, and application onboarding.
Ensures measurable, data-driven methods are utilized to maintain predictable and reliable service delivery while meeting established service level objectives.
Directs mission-critical IAM projects, modernization efforts, and enterprise identity security initiatives.
Oversees evaluation, implementation, integration, and deployment of identity-related software, cloud services, vendor solutions, and supporting technologies.
Provides oversight for enterprise initiatives involving IAMOnline modernization, identity governance enhancements, automated provisioning, role management, privileged access governance, risk-based access controls, MFA, passkey adoption, authentication modernization, and compliance initiatives.
Develops operational dashboards, project metrics, service reporting, and identity security performance measures.
Ensures vendors meet contractual service and operational commitments.
Advises and collaborates with executive leadership, business units, information security teams, auditors, application owners, vendors, and program stakeholders on IAM services and initiatives.
Coordinates access management service delivery across internal teams, vendors, and technology partners.
Ensures services are delivered in accordance with established operational procedures, service level expectations, security requirements, and customer needs.
Serves as a trusted advisor regarding identity governance, access controls, authentication technologies, and security best practices.
Leads IAM staff, contractors, vendors, and stakeholders in a collaborative, accountable, and service-oriented environment.
Builds workforce capability through technical guidance, coaching, leadership development, training, succession planning, and workforce planning.
Responsible for hiring, performance evaluations, workload assignments, disciplinary recommendations, leave approvals, and employee development initiatives.
Ensures the organization maintains the skills and capabilities necessary to support future IAM technology and business requirements.
Defines service levels, operational metrics, staffing models, funding needs, and resource plans for enterprise IAM services.
Manages divisional budgets, contracts, procurements, and vendor relationships in accordance with HHSC policies, State of Texas requirements, and DIR guidelines.
Ensures compliance with applicable federal, state, and agency laws, regulations, security standards, audit requirements, procurement policies, and governance frameworks.
Leads audit coordination efforts and remediation activities related to identity security, access management controls, and regulatory compliance.

Requirements

Graduate or post-graduate degree with major course work in Math, Science, or Computer Science or a related field.
At least 10 years of experience leading IT teams in lieu of education would be acceptable.
Demonstrated experience leading enterprise identity, access management, or identity governance functions in a large, complex organization.
Selected candidates must be legally authorized to work in the U.S. without sponsorship.
Applicants selected for hire may be required to pass background and other due diligence checks.

Skills

Enterprise IAM frameworks
Identity lifecycle management
Identity governance
Access certification
Provisioning
Role-based access control
Identity security operations
SailPoint
Authentication and federation services
Privileged access management
Multi-factor authentication
Zero Trust architecture
Identity standards
Cybersecurity and compliance requirements
ITIL service management practices
State of Texas DIR procurement and contracting requirements
Communicating complex technical, security, and operational matters to executive, technical, and business audiences
Mentoring and leadership
Representing the HHS IT organization with internal and external entities
Leadership and management skills for a complex and sophisticated technical workforce
Directing and organizing information technology activities
Developing and executing multi-year technology roadmaps and infrastructure modernization programs
Identifying problems, evaluating alternatives, and implementing effective solutions

Location

AUSTIN

Work Type

Full time
Telework eligible

Experience Level

Senior-level managerial
At least 10 years of experience leading IT teams

Education Level

Graduate or post-graduate degree with major course work in Math, Science, or Computer Science or a related field

Salary/Compensations

$7,716.66 - $11,214.00 Monthly

Benefits

100% paid employee health insurance for full-time eligible employees
Defined benefit pension plan
Generous time off benefits
Numerous opportunities for career advancement

About the Company

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans.
At HHSC, your contributions matter, and we support you at each stage of your life and work journey.

Equal Opportunity

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability.