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About the Role

The Billing Business Analyst works directly with customers to determine how their billing processes will work with our application. They will use knowledge in behavioral healthcare and our application to guide customers in developing best practice billing workflows, create training materials, and provide user assistance.

Responsibilities

• Build relationships with customers, conducting needs assessments to identify organizational EHR requirements.
• Map customer workflows to software.
• Confer with customers regarding software needs and develop creative solutions to customer user requirements and problems.
• Coordinate with the customer and staff for updates to the customer environment, responsible for testing the application environments, ensuring that the environment is functioning.
• Develop, document and revise new application design procedures, test procedures, and quality standards, including testing of new build designs.
• Create training materials, prepare and compile training presentations to facilitate learning and conduct training sessions with new users, helping them learn the application.

Requirements

• Bachelor’s degree in psychology, social work or other related fields
• Experience working in the behavioral healthcare industry in a billing environment
• Knowledge of customer and personal service principles
• Complex problem solving, judgement and decision making skills
• Experience with Electronic Health Records preferred
• Excellent interpersonal skills and effective written and oral communication skills
• Strong analytical skills, problem solving abilities and sharp attention to detail
• Sense of urgency and ability to prioritize work and daily tasks
• Outstanding work ethic, drive, motivation and commitment to quality results
• Ability to travel up to 30%

Skills

• Electronic Health Records
• Customer service
• Problem solving
• Interpersonal skills
• Written communication
• Oral communication
• Analytical skills
• Attention to detail

Location

• Remote

Work Type

• Remote

Education Level

• Bachelor’s degree

Salary/Compensations

• $70,000 - $120,000 per year DOE

Benefits

• Competitive compensation and benefits packages
• Challenging, yet flexible, work environment conducive to collaboration and productivity
• Opportunities for growth and continued learning
• Individual contribution is valued and recognized

About the Company

• Streamline Healthcare Solutions strives to build lasting and trusting relationships with clients and employees.
• Streamline’s mission is to build innovative technology solutions that empower people who improve behavioral health and quality of life for those in need.
• We are a high growth technology company delivering web-based software for healthcare organizations to provide and coordinate all service delivery processes.
• Streamline has been offering software in the behavioral health marketplace since 2003 and has built and maintains systems for some of the nation’s premier behavioral health organizations using the latest web-based technology.
• A career with Streamline Healthcare Solutions provides opportunities for growth and continued learning in a workplace where individual contribution is valued and recognized.
• Join us, and advance your career today with a company that is on the cutting edge of the behavioral healthcare technology industry.

Equal Opportunity

• Streamline Healthcare Solutions is an Equal Opportunity Employer.
• We celebrate diversity and are committed to creating an inclusive environment for all employees.
• Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin, or any other characteristic protected under federal, state, or applicable local law.