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About the Role

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world. With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

Responsibilities

Perform helpdesk ticket work, PC builds and deployments, desktop troubleshooting, hardware and application installs, and printer maintenance.
Handle Intune and iOS configurations and provide remote user support.
Provide technical support for remotely connected users through VPN.
Track hardware/software assets and ensure adherence to IT asset management policies.
Build, test, and deploy workstations according to established policies and guidelines.
Document new problems and incidents using ServiceNow ticketing system.
Monitor ServiceNow ticket queue, respond promptly to incidents and problems, and follow through to resolution.
Communicate issues requiring management attention and problems impacting multiple clients to supervision.
Provide technical support for branch offices via phone and online sessions.
Support End User Computing Move/Add/Changes in adherence with guidelines.
Follow up with the service team for root-cause analysis to improve service delivery.
Provide “white glove” services support for premier/executive level employees.
Perform User provisioning/de-provisioning for HW/SW in accordance with IT asset management procedures.
Provide MS Office 365 support services for end-user computing hardware and software.
Respond to incidents and requests submitted by end users via telephone, voicemail, email, or ServiceNow.
Troubleshoot, resolve, and track MS Office 365 user requests.
Collaborate with on-site staff to supplement the MS Office 365 knowledge base and document solutions.
Install, configure, and deploy MS Office 365 applications to support user requirements and workflows.

Requirements

Minimum of 1-3 years of support experience with MS Office 365 in the Financial Services and Banking industry.
Strong understanding of network infrastructures including Routers, Switches, Firewalls, TCP/IP and LAN technologies.
Ability to analyze business and technical process flows and recommend improvements.
Ability to understand business problems and solve them with technical solutions.
Effective communication skills, including technical and professional writing, presentation, and verbal skills.
Identify key stakeholders, define project objectives, and collaborate across the organization to execute projects.
Keep stakeholders informed of project status and issues.
Experience in project scheduling, maintenance, status reporting, issue resolution & tracking, and budget/resource creation/maintenance.
Strong interpersonal, organizational, and leadership skills.

Skills

MS Office 365
Helpdesk ticketing
PC builds and deployments
Desktop troubleshooting
Hardware and application installs
Printer maintenance
Intune configurations
iOS configurations
Remote user support
VPN support
IT asset management
ServiceNow
Network infrastructures
Routers
Switches
Firewalls
TCP/IP
LAN technologies
Project scheduling
Project status reporting
Issue resolution
Budget management
Resource management

Location

MUFG office or client sites

Work Type

Hybrid
On-site
Remote

Experience Level

1-3 years

Education Level

Bachelor's degree in Computer Science or a closely-related discipline, or an equivalent combination of formal education and experience

Salary/Compensations

$38 - $55 per hour

Benefits

Comprehensive health and wellness benefits
Retirement plans
Educational assistance and training programs
Income replacement for qualified employees with disabilities
Paid maternity and parental bonding leave
Paid vacation, sick days, and holidays

About the Company

Mitsubishi UFJ Financial Group (MUFG) is one of the world’s leading financial groups.
Across the globe, MUFG has 150,000 colleagues.
MUFG's vision is to be the world’s most trusted financial group.

Equal Opportunity

We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business.
We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.