Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Hair Restoration Counselor oversees the total patient experience from pre-consultation to post-treatment follow-up, in turn helping providers treat more patients, giving patients time to discuss their concerns, and track follow up on consults performed.

Responsibilities

• Provide comprehensive consultation services to patients before and after they meet with the doctor, ensuring they are on the right treatment plan.
• Achieve office growth in procedures performed- meeting assigned growth goals each year.
• Meet with patients, capture high quality photos, present patients with financial quotes, provide and review aftercare with patients, schedule procedures, and process all paperwork.
• Develop a follow up and leads tracking system through EMA and other systems and tools.
• Answer patient queries via phone or email by communicating in a friendly and personal manner.
• Work as a team with Hair Restoration Techs and providers to explain to patients’ best procedures, stay up to date on new services, and to schedule best times for procedures.
• Assist with regular phone answering, booking appointments, taking deposits, etc.
• Perform follow-up and provide special focus on consultations that have not been booked, missed, or canceled their procedure to make sure all questions or concerns are answered.
• Maintain regular communication with clients throughout their treatment journey.
• Provide ongoing support, address any concerns or questions they may have, and ensure their satisfaction with the treatment process.
• Work closely with providers to explain the best procedures to patients and stay up to date on new services.
• Discuss revenue and profit goals with office management and create plans to drive profit.
• Learn EMA for scheduling, reporting, and for patient charting.
• Train staff on hospitality concepts to ensure a high level of patient satisfaction.
• Be autonomous in learning new procedures and products and may be asked to build training materials.
• Work with marketing and General Manager to do campaigns or promotional events directly related to patient interests and provide information directly to the marketing team based on patient consultation information.
• Assist with cosmetic marketing, promotional materials, aftercare handouts, etc.
• Capture social media video clips when time permits.

Requirements

• Previous healthcare experience is required.
• 5 years of experience as a Cosmetic Coordinator, Patient Liaison, or similar role required.
• Experience in setting up a new team and department with prior leadership skills is preferred.
• Able to work hours that office is busiest- which may include evenings and some weekends.
• Able to properly communicate verbally and written (email) to doctors, medical providers, and patients.
• Exceptional customer service and marketing skills.
• Excellent verbal and written communication skills.
• From time to time, operational business needs (e.g. training sessions, vendor calls, etc.) may require employee travel to alternate locations within SDG organization based upon management discretion.

Skills

• EMA for scheduling, reporting, and patient charting
• Hospitality concepts
• Customer service
• Marketing

Location

• Bernstein Office

Work Type

• Part Time
• Per Diem

Experience Level

• 5 years of experience as a Cosmetic Coordinator, Patient Liaison, or similar role required.
• Prior leadership skills is preferred.

Salary/Compensations

• $22.60-$28.35

Benefits

• Dental and Vision on 1st of the month after date of hire
• 401K after 30 days of employment
• Employee discounts on Schweiger skin care products & cosmetic services

About the Company

• Schweiger is one of the leading dermatology practices in the country with over 580+ healthcare providers and over 170+ offices in New York, New Jersey, Pennsylvania, Connecticut, Florida, Illinois, Missouri, Minnesota, and California.
• Schweiger provides medical, cosmetic, and surgical dermatology and allergy services with over 2.5 million patient visits annually.
• Our mission is to create the Ultimate Patient Experience and a great working environment for our providers, support staff and all team members.
• Schweiger has been included in the Inc. 5000 Fastest Growing Private Companies in America list for seven consecutive years.
• Schweiger has also received Great Place to Work certification.

Equal Opportunity

• Schweiger, is an equal opportunity employer and does not discriminate in its hiring process with applicants, whether internal or external, because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, gender identity, disability, genetic information, veteran status, military status, application for military service or any other class per local, state or federal law.
• Schweiger does not require vaccination for COVID-19 in order to be considered for employment; however, some state guidelines may require that we keep record of your vaccination status on file.