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About the Role
Senior Restaurant Manager is responsible for managing and executing all front-of-house functions according to P.F. Chang’s established procedures and in accordance with the direction of the Operating Partner. This is a lead front-of-house management role.
Responsibilities
- Supervises and facilitates training of all Hospitality Team Members
- Articulates clearly to Team Members, other members of Management, and Guests
- Develops schedules for all Hospitality Team members
- Holds pre-shift meetings to provide daily focus and continuous direction for staff
- Holds front of house staff accountable for dress code standards
- Follows and executes all state safety and sanitation guidelines
- Supports the execution of inventory
- Manages controllable expenses for their area of responsibility
- Assigns and ensures completion of all side work
- Manages check-outs for all Hospitality staff
- Ensures a clean and safe environment for all Team Members and Guests
- Handles Guest Service issues professionally and with compassion
- Lives the Message in all aspects of the position and inspires others
- Stands and walks for periods of eight to ten hours in length each shift
- Reaches, bends, balances, and transports various objects weighing up to 30 lbs repeatedly during a shift
- Lifts up to 50 lbs when necessary
- Operates kitchen equipment including a wok, mixer, slicer, buffalo chopper
- Uses knives appropriately and maintains their integrity
Requirements
- 3+ years of experience in restaurant management
- Must possess a valid driver’s license for duties such as providing shift coverage, meeting liquor license requirements, delivering large catering orders, making supply runs, local restaurant marketing, attending offsite training and business meetings, and traveling between restaurant locations
- Experience working in a hands-on, fast-paced, high-volume environment
- Experience mentoring and training hourly team members
- Strong communication skills with the ability to resolve conflict and provide direction to teams
Skills
- Restaurant management
- Training
- Scheduling
- Staff accountability
- Safety and sanitation guidelines
- Inventory execution
- Expense management
- Guest service
- Communication
- Conflict resolution
Work Type
- Full-time
- Salaried
Experience Level
- Senior
Salary/Compensations
- $80,000.00 - $100,000.00 / year
Benefits
- Medical
- Dental
- Vision
- 401(K)
- Paid time off
- Monthly and annual bonuses based on performance
- Paid management training program
- Referral bonus ($250 for Team Member positions, $500 for restaurant management positions)
- Exclusive employee discounts
- Most locations closed on Thanksgiving and Christmas
- Financial assistance through the Lucky Cat Fund during hardships
About the Company
- We are passionate people doing meaningful work, motivated by our purpose: To Celebrate Life. Family. Food.