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About the Role

This role involves front-line customer relations, food service, and hospitality at the Enterprise Centre, including greeting guests, managing feedback, and processing payments. The position requires working with food service operations software and ensuring compliance with health and safety regulations.

Responsibilities

• Provide front-line customer relations, food service, and hospitality at the Enterprise Centre.
• Greet and escort guests to dining, bar, and event areas.
• Monitor guest feedback and escalate concerns to technologists or management.
• Work with food service operations software, including point-of-sale (POS) and reservation systems.
• Process guest payments, retail sales, and gift card payments.
• Balance cash floats daily as required.
• Reconcile daily sales reports and cash for processing and deposit.
• Restock retail displays, maintain the front desk, host stand, and guest entrance.
• Merchandise food service fridges and shelving.
• Operate and replenish beverage stations.
• Ensure compliance with health and safety, sanitation, food service, and beverage regulations.
• Perform other duties as assigned.

Requirements

• Minimum two (2) years hospitality, retail or food customer service including cashier and merchandiser in a high-volume environment.
• Experience in training staff on hospitality/retail floor security procedures.

Skills

• Intermediate computer skills.
• Knowledge working with POS operating systems, online food service reservation system and/or professional catering and event software is an asset.
• Excellent English communication skills, both oral and written.
• Ability to demonstrate initiative and work collaboratively within a team structure.
• Excellent customer service and interpersonal skills.
• Ability to discuss customers’ needs and preferences effectively.
• Self-motivated and able to work with minimal supervision.
• Solid time-management skills and attention to detail.
• Ability to lift and carry objects more than 20 lbs or 9 kg occasionally.
• Demonstrated commitment to uphold the polytechnic’s priorities on equity, diversity, inclusion and Indigenization (EDII).

Location

• 300 Adelaide St.E. & 215 King St.E.

Work Type

• On-site
• Regular Part Time Support

Experience Level

• Minimum two (2) years

Education Level

• 1 year College diploma or equivalent.

Salary/Compensations

• $24.90 per hour

Benefits

• Competitive pension plan
• Generous holiday and vacation time
• Tuition assistance program
• Discounted rates for employees taking Continuing Education courses

About the Company

• George Brown Polytechnic prides itself on educating students through real-world learning, in the heart of Toronto.
• Our faculty and employees make this vision a reality, and we support them by making George Brown a great place to work.
• See why we are consistently ranked as one of GTA’s top employers.
• George Brown Polytechnic offers hybrid work opportunities, a competitive pension plan, generous holiday and vacation time, a tuition assistance program, discounted rates for employees taking Continuing Education courses, and an equitable work environment where everyone matters.

Equal Opportunity

• George Brown Polytechnic is committed to creating and sustaining an equitable and inclusive learning and working environment.
• We encourage and actively seek applications from Indigenous, Black, racialized people, visible minorities, 2SLGBTQIA+ persons, all genders, and persons with disabilities.
• George Brown Polytechnic is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).
• Candidates who require accommodation in the hiring process may contact TalentAcquisition@georgebrown.ca confidentially.